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Correspondence Business Analyst (OpenText Exstream & Quadient Inspire)

ICONMA, LLC

  • Columbus, GA
  • 6 days ago
  • $68.57–$73.57 Per Hour
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Skills

  • Acceptance Testingunmatched
  • Agile Programming Methodologiesunmatched
  • Analysis Skillsunmatched
  • Banking Servicesunmatched
  • Bug Tracking/Defect Managementunmatched
  • Business Analysisunmatched
  • Change Managementunmatched
  • Corrective Actionunmatched
  • Credit Cardsunmatched
  • Data Analysisunmatched
  • Documentationunmatched
  • Financial Servicesunmatched
  • Health Planunmatched
  • Information Technology Consultingunmatched
  • Insuranceunmatched
  • Knowledge Repositoriesunmatched
  • Mail Processingunmatched
  • Mainframe Computerunmatched
  • Maintain Complianceunmatched
  • Problem Solving Skillsunmatched
  • Process Flowunmatched
  • Production Controlunmatched
  • Production Supportunmatched
  • Quality Assuranceunmatched
  • Regulationsunmatched
  • Regulatory Complianceunmatched
  • Regulatory Requirementsunmatched
  • Requirements Managementunmatched
  • Requirements Validation/Verificationunmatched
  • Root Cause Analysisunmatched
  • Software Administrationunmatched
  • Software Development Lifecycle (SDLC)unmatched
  • Test Caseunmatched
  • Test Plan/Scheduleunmatched
  • Test Scenariounmatched
  • Testingunmatched
  • Traceabilityunmatched
  • Trend Analysisunmatched

Description

Our client, a IT Services and Consulting company, is looking for a Correspondence Business Analyst (OpenText Exstream & Quadient Inspire) for their Columbus, GA/Hybrid location.
 
Responsibilities:
  • Gather, analyze, and document business requirements for customer correspondence, statements, notices, and communication templates.
  • Act as a liaison between business stakeholders, development teams, QA teams, and production support teams.
  • Perform impact analysis and provide solution recommendations for enhancement requests, regulatory changes, and production issues.
  • Design and review correspondence solutions using OpenText Exstream and Quadrient Inspire platforms.
  • Create detailed functional specifications, business requirement documents (BRDs), user stories, and process flows.
  • Support the full Software Development Life Cycle (SDLC), including requirements gathering, design, development, testing, deployment, and post-production support.
  • Manage and coordinate change management activities, ensuring proper documentation, approvals, and traceability.
  • Analyze source data and business rules to validate correspondence generation requirements.
  • Perform data analysis to identify trends, data issues, and business impacts.
  • Create and execute test scenarios, test cases, and test plans to validate correspondence output.
  • Support mainframe testing activities by generating and validating test files and output documents.
  • Track, analyze, prioritize, and resolve defects using defect management tools.
  • Conduct root cause analysis (RCA) for production incidents and implement corrective actions.
  • Collaborate with development teams to ensure accurate implementation of business requirements.
  • Participate in User Acceptance Testing (UAT) and coordinate defect resolution activities.
  • Ensure compliance with organizational standards, regulatory requirements, and communication guidelines.
  • Monitor production correspondence processing and provide support during critical releases and deployments.
  • Maintain project documentation, requirement traceability matrices, and knowledge repositories.
 
Requirements:
  • Experience: 8–12+ years as a Business Analyst with enterprise application delivery.
  • Domain Background: Banking, Payments, Financial Services, Credit Cards, Insurance, or other regulated industries with customer correspondence platforms.
  • Years of Experience: 10.00 Years of Experience
Tops Skills:
  • Business Analyst
  • CCM Skillset (Opentext Exstream, Quadient Inspire)
  • Mainframe knowledge for business validation
 
Why Should You Apply?

Numbers & Facts

LocationColumbus, GA
Salary$68.57–$73.57 Per Hour

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