Correspondence Business Analyst (OpenText Exstream & Quadient Inspire)
Iconma
- Columbus, GA
- 2 days ago
- $68.57–$73.57 Per Hour
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Acceptance Testingunmatched
- Agile Programming Methodologiesunmatched
- Analysis Skillsunmatched
- Banking Servicesunmatched
- Bug Tracking/Defect Managementunmatched
- Business Analysisunmatched
- Change Managementunmatched
- Corrective Actionunmatched
- Credit Cardsunmatched
- Data Analysisunmatched
- Documentationunmatched
- Financial Servicesunmatched
- Health Planunmatched
- Information Technology Consultingunmatched
- Insuranceunmatched
- Knowledge Repositoriesunmatched
- Mail Processingunmatched
- Mainframe Computerunmatched
- Maintain Complianceunmatched
- Problem Solving Skillsunmatched
- Process Flowunmatched
- Production Controlunmatched
- Production Supportunmatched
- Quality Assuranceunmatched
- Regulationsunmatched
- Regulatory Complianceunmatched
- Regulatory Requirementsunmatched
- Requirements Managementunmatched
- Requirements Validation/Verificationunmatched
- Root Cause Analysisunmatched
- Software Administrationunmatched
- Software Development Lifecycle (SDLC)unmatched
- Test Caseunmatched
- Test Plan/Scheduleunmatched
- Test Scenariounmatched
- Testingunmatched
- Traceabilityunmatched
- Trend Analysisunmatched
Description
Our client, a IT Services and Consulting company, is looking for a Correspondence Business Analyst (OpenText Exstream & Quadient Inspire) for their Columbus, GA/Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Gather, analyze, and document business requirements for customer correspondence, statements, notices, and communication templates.
- Act as a liaison between business stakeholders, development teams, QA teams, and production support teams.
- Perform impact analysis and provide solution recommendations for enhancement requests, regulatory changes, and production issues.
- Design and review correspondence solutions using OpenText Exstream and Quadrient Inspire platforms.
- Create detailed functional specifications, business requirement documents (BRDs), user stories, and process flows.
- Support the full Software Development Life Cycle (SDLC), including requirements gathering, design, development, testing, deployment, and post-production support.
- Manage and coordinate change management activities, ensuring proper documentation, approvals, and traceability.
- Analyze source data and business rules to validate correspondence generation requirements.
- Perform data analysis to identify trends, data issues, and business impacts.
- Create and execute test scenarios, test cases, and test plans to validate correspondence output.
- Support mainframe testing activities by generating and validating test files and output documents.
- Track, analyze, prioritize, and resolve defects using defect management tools.
- Conduct root cause analysis (RCA) for production incidents and implement corrective actions.
- Collaborate with development teams to ensure accurate implementation of business requirements.
- Participate in User Acceptance Testing (UAT) and coordinate defect resolution activities.
- Ensure compliance with organizational standards, regulatory requirements, and communication guidelines.
- Monitor production correspondence processing and provide support during critical releases and deployments.
- Maintain project documentation, requirement traceability matrices, and knowledge repositories.
Requirements:
- Experience: 8–12+ years as a Business Analyst with enterprise application delivery.
- Domain Background: Banking, Payments, Financial Services, Credit Cards, Insurance, or other regulated industries with customer correspondence platforms.
- Years of Experience: 10.00 Years of Experience
- Business Analyst
- CCM Skillset (Opentext Exstream, Quadient Inspire)
- Mainframe knowledge for business validation
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Columbus, GA |
| Industry | Management Consulting Services |
| Salary | $68.57–$73.57 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.