Correspondence Business Analyst (OpenText Exstream & Quadient Inspire)

Our client, a IT Services and Consulting company, is looking for a Correspondence Business Analyst (OpenText Exstream & Quadient Inspire) for their Columbus, GA/ Hybrid location.
 
Responsibilities:

• Lead the design, development, and implementation of customer communication and correspondence solutions using OpenText Exstream.
• Serve as the primary onsite technical point of contact for business stakeholders, product owners, architects, and project teams.
• Analyze business requirements and translate them into scalable technical solutions and document composition designs.
• Provide technical leadership and guidance to offshore development and support teams.
• Review solution designs, code, templates, scripts, and deployment packages to ensure adherence to best practices and standards.
• Drive technical discussions, architecture reviews, effort estimations, and solution planning activities.
• Support the complete Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.
• Collaborate with Business Analysts and SMEs to understand correspondence requirements and regulatory changes.
• Lead impact assessments for enhancement requests, production issues, and technology upgrades.
• Ensure successful implementation of change requests through established change management processes.
• Provide technical oversight for document template development, business rules implementation, and data mapping activities.
• Conduct root cause analysis and drive resolution of complex production issues and defects.
• Mentor and coach developers on OpenText Exstream design standards, performance optimization, and development best practices.
• Coordinate release activities and provide deployment support across development, testing, and production environments.

• Experience: 8–12+ years as a Business Analyst with enterprise application delivery.
• Domain Background: Banking, Payments, Financial Services, Credit Cards, Insurance, or other regulated industries with customer correspondence platforms.
• Years OF Experience:  11.00 Years of Experience

• Opentext Exstream
• Quadient Inspire
• Other CCM Skillsets

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities