Correspondence Representative I

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Correspondence Representative I

Charlotte, NC, United States

Job ID: R226978

Shift: Various

Job Type: Regular

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Department:

13371 Enterprise Revenue Cycle - Correspondence SE

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F

Pay Range

$20.80 - $31.20

Major Responsibilities:

• Electronically scan and index incoming correspondence using OnBase, applying expertise to assign accurate document types for proper routing into Epic.
• Review documents for urgency and follow alternate workflows as required by government or payer mandates, ensuring prompt attention to time-sensitive items.
• Collaborate closely with other departments to clarify document requirements and resolve issues, maintaining high standards of accuracy and speed to support compliance and AR resolution.
• Apply strong analytical and problem-solving skills to identify and address discrepancies, improve processes, and ensure the integrity of document handling.
• Open, sort, and distribute inbound and outbound mail, identifying correspondence for proper processing.
• Provide front desk reception coverage as needed, including greeting visitors and managing the visitor logbook.
• Complete printing and document handling tasks for various revenue cycle teams, including distribution and mailing of printed and interoffice documents.
• Access, understand, and explain information from electronic patient billing and medical records systems, including claims inquiry, account history, and account status.
• Accurately document and update patient account systems with all relevant information and actions taken.
• Communicate openly with leadership regarding issues, concerns, and workflow challenges, and collaborate to determine solutions.
• Adheres to established Advocate Health and Revenue Cycle policies, procedures, guidelines, and productivity standards and responsible for maintaining personal growth and development. Responsible for reading and understanding all organizational policies and departmental policies and procedures. Responsible for understanding and adhering to the organizations Code of Ethical Conduct in personal actions. Comply with the policies, regulations and laws applicable to the organizations business.

Licensure, Registration, and/or Certification Required:

• None Required

Education Required:

• High School Graduate, or
• Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

Experience Required:

• ??1 year of experience in healthcare (revenue cycle favored), medical billing, cash application, or insurance follow-up.

Knowledge, Skills & Abilities Required:

• Demonstrated knowledge of health care, insurance terminology, and medical billing.
• Excellent follow-up skills. Ability to speak English with ability to research and document on a computer.
• Good communication skills for effective interaction with internal and external customers.
• Ability to listen to and understand information and ideas presented verbally and in writing.
• Strong analytic, organization, communication (written and verbal), time management, multi-tasking and human relations skills.
• Ability to work independently and remain resilient under pressure in a fast-paced environment.
• Strong attention to detail and accuracy.
• Basic to intermediate computer skills, including proficient keyboard skills, use of a 10-key calculator, and experience with Microsoft Office products.
• Ability to read, enter, and retrieve information from multiple patient accounting systems

Physical Requirements and Working Conditions:

• Must be able to sit, stand, and walk for prolonged periods.
• Maneuver and lift objects 1015 lbs.
• Operate all equipment necessary to perform the job.
• Physical demands may require extended periods seated or standing depending on the task.
• Ability to work onsite in an office setting or remotely from home as required.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nations largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Correspondence Representative I is responsible for expertly processing incoming correspondence through electronic scanning and indexing using OnBase. This role requires careful review and judgment to assign the correct document type, ensuring each item is routed efficientlyinto Epic or OnBasefor timely action by the appropriate department. The position demands strong analytical, problem-solving, and collaboration skills to manage complex workflows, including urgent items governed by regulatory or payer requirements. In addition to electronic processing, the role supports traditional mail sorting and distribution, contributing to organizational compliance, rapid resolution of accounts receivable (AR), and effective teamwork across departments.

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