Costa Covo Host

ABOUT L’ERMITAGE BEVERLY HILLS
L’Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L’Ermitage and is committed to offering travelers excellence in hospitality.

As a Host at Costa Covo, you make the first and last impression on our guests, creating a warm and welcoming restaurant environment. You will greet guests, manage reservations, and coordinate the flow of the dining experience. In this role, you will support overall restaurant operations, maintain a clean and organized work area and provide exceptional hospitality through your professionalism, attention to detail, and guest-focused approach. Your ability to anticipate guest needs and create positive interactions will help set the tone for an unforgettable dining experience.

JOB SUMMARY:

• Greet, kindly direct, and seat guests at assigned tables based on reservations and walk-in seating.
• Maintain and execute luxury service standards.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Understand and communicate daily specials and specialty menus to guests.
• Maximize guest seating options and revenues by diligently managing the reservations program (Open Table).
• Contact guests as needed to move, confirm, or adjust reservations.
• Answer telephone courteously and efficiently as specified in departmental standards.
• Support servers and bartenders with service needs in between seating guests and after all reservations have been seated.
• Assist with promptly resetting tables to standard.
• Communicate any reservations notes to server assigned to table (celebrations, preferences, etc.).
• Be perceptive, proactive, and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests
• Complete all daily side work tasks efficiently and thoroughly.
• Restock host stand with clean menus, pens, charged tablet, trash removal, etc. daily. Keep host area clean and tidy at all times.
• Be proactive in seeking out additional duties such as wiping down menus, sweeping, cleaning patio doors, etc.
• Check out with manager once shift is complete.
• Practice conscious knowledge of food allergies and safety in preparation.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management.
• Demonstrate a team-focused attitude and encourage collaboration.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
• Each colleague is expected to carry out all reasonable requests by management which the colleague can perform.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing for up to 8 hours
• Ability to walk the property frequently
• Ability to move up and down stairs
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 30 lbs.
• Ability to use repetitive manual dexterity, such as typing, phone handling, polishing, and rolling silverware
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen
• Ability to work outside seasonally as required
• Ability to communicate and exchange information effectively, often in a public/group setting
• Ability to read, write, speak, and understand English
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends, and holidays.

TECHNOLOGY AND EQUIPMENT USED:

• Point of Sale Software / Credit Card Processor
• Reservations Software & iPad Tablet
• Time Keeping & Payroll Software
• Multi-line Phone System
• Scheduling Software
• Microsoft Office, including Outlook and Teams
• Basic Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)
• CO2 Soda Fountain System
• Refrigeration/Freezer Systems
• Automatic Dishwasher

WORKING ENVIRONMENT:

• Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back of house areas.
• Some seasonal exterior work with exposure to extreme temperatures and weather conditions.
• Group and solo work.
• Exposure to various hazardous chemicals, to be used only as instructed.

KEY SKILLS & EXPERIENCE REQUIRED:

• Prior experience in a restaurant setting preferred, but not required.
• Able to complete a satisfactory background check.
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for food and beverage.
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
• Ability to use standard software applications and hotel systems.
• Knowledge of Food & Beverage and operational procedures beneficial.
• Knowledge of overall hotel operations as they affect department.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel.  The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.  The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.