Counselor II / Mobile Crisis Call Center (Charleston)

Counselor II / Mobile Crisis Call Center (Charleston)

Salary

$45,300.00 - $48,150.00 Annually

Location

Charleston County, SC

Job Type

FTE - Full-Time

Job Number

191894

Agency

Department of Behavioral Health and Developmental Disabilities

Opening Date

08/18/2026

Closing Date

9/1/2026 11:59 PM Eastern

Class Code:

GA35

Position Number:

60006247

Normal Work Schedule:

Other

Normal Work Schedule (Other):

4:00 pm - 12:00 am Monday - Friday

Pay Grade

GEN08

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

Please complete the state application to include all current and previous work history and education using verifiable dates.

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits
• Questions

Job Responsibilities

Are you passionate about making a real difference in peoples lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Counselor II who is motivated to help individuals and families navigate lifes challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Charleston Dorchester Mental Health Center, 2125 Charlie Hall Blvd Charleston, SC 29414.

Under the Team Leader, you will be responsible for answering incoming calls to Mobile Crisis Call Center and providing telephonic triage, crisis intervention services, collaborating with 988 / 911, screening, and consultation in a culturally competent manner. Clinicians may be responsible for making follow-up calls, as well as connect with other emergency services and first responders. Clinicians are responsible for deploying mobile crisis teams statewide when telephonic safety planning is not a viable option.

Responsibilities for the Counselor II:

• Provide a quality response in culturally competent manner to callers of the Mobile Crisis Call Center.
• Improve/follow communication, collaboration, and procedures in support of the emergency services continuum of care.
• Knowledgeable of and accountable for documentation expectations.
• Demonstrate recognition of the importance of collaboration and teamwork within the Center and community.
• Operate in an efficient and organized manner.
• Retain overall responsibility for meeting Quality Assurance standards.
• Comply with all OMH/CDMHC policies and protocols, applicable Quality Assurance, Corporate Compliance, Cultural Competence, and CARF policies, procedures and regulations and all Federal and State laws as well as attend all trainings classified as mandatory by Federal and State regulations.

Minimum and Additional Requirements

Minimum and Additional Requirements

• A bachelors degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs.

Additional Requirements

• This position requires the ability to bend, stoop, climb, drive from location to location, and lift up to 5 pounds.
• This is an essential position and may require some after-hours work to help fill in when staff are out and/or position could be designed for after-hours or weekends.

Preferred Qualifications

• A Master's or Doctorate degree from an accredited program, university, or college in psychology, social work, counseling, marriage and family counseling or other behavioral discipline deemed equivalent by BHDD.

Additional Comments

Post hire, employees must:

• Have working knowledge of mental health principles and practices; experience working and/or education in the mental health field; good listening skills.

• Have working knowledge of basic health and welfare services provided by other agencies in the community.

• The ability to multi-task; remain calm in a crisis; good writing skills.

• Ability to screen, assess and consult with callers.

• Experience in the crisis continuum of care a plus

Available Shifts:

4:00 pm - 12:00 am Monday - Friday

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.

• 15 days annual (vacation) leave per year

• 15 days sick leave per year

• 13 paid holidays

• Paid Parental Leave

• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)

• Retirement benefit choices *

• State Retirement Plan (SCRS)

• State Optional Retirement Program (State ORP)

• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Have you ever been employed by the SC Dept. of Behavioral Health and Developmental Disabilities - Office of Mental Health (OMH) (formerly SC Department of Mental Health)?

• Yes
• No

02

If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED. Please indicate your understanding to this statement by checking the box below.

• Checking this box indicates my understanding to the above referenced statement.

03

Are you a graduate of an accredited college/university with at least a bachelors degree in guidance, counseling, the social sciences or related field?

• Yes
• No

04

Are you a graduate of an accredited program/college/university with a masters or doctorate degree in psychology, social work, counseling, marriage and family counseling or other equivalent behavioral discipline?

• Yes
• No

05

Please indicate your salary requirements (please be specific and not put "negotiable" or "open").

Required Question

Employer State of South Carolina

Agency Department of Behavioral Health and Developmental Disabilities Address 400 Otarre Parkway

Cayce, South Carolina, 29033

Phone OIDD - (803)898-9600

OMH - (803) 898-8600

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.