Counter Sales Associate

Essential Job Functions

• Basic knowledge of heating, air conditioning and refrigeration - Preferred
• Greet customers and answer phones promptly and courteously
• Provide professional and knowledgeable assistance to customers (HVAC & Refrigeration Contractors) through identifying and fulfilling their product requests.
• Provide accurate and timely execution of customer’s orders, requests and other services
• Use computer system to research products, conduct invoicing, credits, returns, and product procurement/replenishment.
• Assist customers when needed to Load and Unload product to/from their work vehicle.
• Break down and put away stock
• Regular and punctual attendance

Be willing to work, learn and have fun

United Refrigeration (A nationwide HVAC Wholesale Distributor) is seeking qualified applicants to fill counter sales positions. Would prefer that applicants have a minimum of 3 years HVAC/R field or wholesale experience. Candidates with multi year inside sales experience in other industries may also be considered. Genuine enthusiasm for sales and dealing with people a must. See detailed job description below.

Provide customers with prompt, knowledgeable, and courteous service.

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer’s orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers.
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Perform related jobs as required

Physical Demands

• Requires moving, lifting, and carrying up to 50 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United Refrigeration’s product offering.
• Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime is minimal buy sometimes required during peak seasons.
• Saturdays as required by location and season.
• Heated / Cooled store area

Job Type: Full-time

Experience:

• Customer Service, Relevant: 3 years (Preferred)
• HVAC/R Experience, Relevant: 3 years (Preferred)

Education:

• High school or equivalent (Required)

Location:

• Charlotte, NC

Language:

• English (Required)

Work authorization:

• United States (Required)

Work Location:

• Mid-town and North Charlotte locations.

Physical Requirements:

• Walking
• Standing
• Stooping

Management:

• Store Manager

Shift:

• Day

Pay Frequency:

• Twice monthly

United Refrigeration Inc. is a HVACR (Heating, Ventilation, Air Conditioning, Refrigeration) wholesale company with over 400 locations across the US. We sell/distribute HVACR equipment and parts to various licensed contractors in the industry. (HVAC Contractors, OEM's, Government, Schools, Hospitals, Mechanical Companies, Military...etc.)