Counter Sales

About Munch’s Supply Munch’s Supply was founded in 1956 by Willard Munch, who wanted to develop a local source of electrical supplies for area contractors. Today, the company focuses exclusively on supplying heating, cooling and plumbing industry contractors with quality products, serving professionals in Illinois, Indiana and Michigan. For more than 65 years, Munch’s Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard, Trane, Mitsubishi and Rheem. For more information, visit munchsupply.com. 

The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools. 

Job Duties & Responsibilities 

• Provides exceptional customer service through timely, professional communication and resolution of inquiries. 

• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions. 

• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment. 

• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams. 

• Completes all required training and applies knowledge effectively across branch operations. 

• Performs general warehouse duties while maintaining a clean, safe, and organized environment. 

• Uses appropriate PPE and conducts routine safety checks on equipment. 

• Communicates task status and updates with management throughout the workday. 

• Monitors and responds promptly to customer queues to ensure efficient service. 

• Sorts, stocks, and labels products accurately per established procedures. 

• Inspects returned and damaged goods for accuracy and condition. 

• Applies basic product knowledge to assist customers and support sales. 

• Sets up and maintains merchandise displays in line with company standards. 

• Adheres to inventory procedures for accurate tracking and reporting. 

• Verifies shipments and promptly reports discrepancies or errors. 

• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates. 

• Performs additional duties and responsibilities as assigned to support evolving organizational needs. 

Qualifications 

• High school diploma or GED equivalent. 

• Minimum 3 years of customer service experience. 

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook). 

• Strong aptitude for numerical analysis and mathematical operations. 

• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools. 

Physical Demands & Work Environment 

This position may require over 40 hours per week and includes regular physical activity such as: 

• Lifting 25–50 lbs for up to 5 hours per day. 

• Operating forklifts and material handling equipment for up to 6 hours daily. 

• Frequent bending, squatting, kneeling, reaching, and twisting. 

• Prolonged use of hands, arms, and feet. 

• Periods of sitting, standing, and walking throughout the shift.