Counter Sales

Job Summary 

The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools. 

Job Duties & Responsibilities 

• Provides exceptional customer service through timely, professional communication and resolution of inquiries. 

• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions. 

• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment. 

• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams. 

• Completes all required training and applies knowledge effectively across branch operations. 

• Performs general warehouse duties while maintaining a clean, safe, and organized environment. 

• Uses appropriate PPE and conducts routine safety checks on equipment. 

• Communicates task status and updates with management throughout the workday. 

• Monitors and responds promptly to customer queues to ensure efficient service. 

• Sorts, stocks, and labels products accurately per established procedures. 

• Inspects returned and damaged goods for accuracy and condition. 

• Applies basic product knowledge to assist customers and support sales. 

• Sets up and maintains merchandise displays in line with company standards. 

• Adheres to inventory procedures for accurate tracking and reporting. 

• Verifies shipments and promptly reports discrepancies or errors. 

• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates. 

• Performs additional duties and responsibilities as assigned to support evolving organizational needs. 

Qualifications 

• High school diploma or GED equivalent. 

• Minimum 3 years of customer service experience. 

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook). 

• Strong aptitude for numerical analysis and mathematical operations. 

• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools. 

Physical Demands & Work Environment 

This position may require over 40 hours per week and includes regular physical activity such as: 

• Lifting 25–50 lbs for up to 5 hours per day. 

• Operating forklifts and material handling equipment for up to 6 hours daily. 

• Frequent bending, squatting, kneeling, reaching, and twisting. 

• Prolonged use of hands, arms, and feet. 

• Periods of sitting, standing, and walking throughout the shift.