Counter Sales Representative

Galleher Duffy represents the exciting unification of three iconic flooring distribution companies: Galleher, Tom Duffy, and Trinity Hardwood. This merger creates a single, best-in-class brand, combining decades of expertise in hardwood flooring, industry-leading installation supplies, and comprehensive product offerings sub-floor to surface solutions. We're seeking passionate and dedicated individuals to join us as we embark on this transformative journey, streamlining operations, enhancing customer experiences, and delivering premium products and services across the flooring industry.

Our Counter Sales and Warehouse person responsible for writing and developing sales at the sales counter and on the telephone, loading and unloading product for customers and inbound freight, put away and picking from warehouse stock, maintaining showroom and warehouse as clean, safe work environments. Engages in constant product knowledge development to improve up-selling and customer service. This individual is the face of customer service at the branch, offering friendly, professional advice and assistance, working with customers toward product-based solutions.

Essential Duties & Responsibilities:

• Assist customers to make product choices
• Answer telephones and assist or direct calls to proper resource
• Take payment and handle refunds
• Maintain and restock showroom and POS displays
• Load customers, restock returns
• Receive inventory while organizing/maintaining warehouse as a clean and safe work environment
• Develop best-in-class customer service across all customer points of contact
• Performs other duties as assigned

Education and/or Experience:

• High school or equivalent
• 2 years customer service preferred
• Forklift Certification, preferred
• Flooring industry experience preferred
• Excel, Word, Outlook

Additional Requirements:

Candidates must be legally authorized to work in the United States without current or future sponsorship.

This position is contingent upon successful completion of a background check and drug screening.

Position is contingent on passing a background check and drug test.