Billing, Computer Skills, Continuous Improvement, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Distribution Warehousing, Documentation, ERP (Enterprise Resource Planning), Email Technology, Establish Priorities, Forklift, High School Diploma, Inventory Cycle Counts, Inventory Management, Loading/Unloading, Oil and Gas, Operational Improvement, Operational Strategy, Order Picking/Packing, Organizational Skills, Parts Sales, Pricing, Problem Solving Skills, Product Pricing, Rentals, Sales, Sales Operations, Shipping/Receiving, Team Player, Telephone Skills, Time Management, Transaction Processing/Management, Warehousing
At ISCO, we put high value on appreciation and respect, and provide you with an opportunity to really make a difference. ISCO is a family owned and operated company born and raised in Louisville, KY that is focused on our team members' growth. ISCO offers a standard benefits package of medical/dental/vision, and a 401k!
Pay Range: $25-$35/hour (Depending on Experience)
The Counter Sales / Warehouse Associate is responsible for supporting both customer-facing sales operations and warehouse distribution activities. This position ensures high-quality customer service at the parts counter while maintaining efficient shipping, receiving, and inventory processes. The role requires a detail-oriented, customer-focused individual who thrives in a fast-paced, team environment and contributes to operational excellence.
Responsibilities and Essential Functions:
Customer Service & Counter Sales Responsibilities:
- Greet and assist customers at the Will Call counter in a professional and friendly manner
- Answer incoming phone calls and provide product, pricing, and service information
- Process sales transactions and invoices accurately
- Respond to customer inquiries regarding parts availability, pricing, and order status
- Coordinate rental orders, including documentation and parts tracking
- Maintain a high level of customer service and build strong customer relationships
Warehouse Associate Responsibilities:
- Safely load and unload incoming and outgoing shipments
- Verify incoming products against packing lists and inspect for accuracy
- Store products in appropriate warehouse locations
- Pick and prepare orders using system-generated tickets
- Determine proper packaging methods to ensure safe delivery
- Utilize Transportation Management Systems (TMS) to coordinate shipments
- Maintain inventory accuracy using ERP systems (Epicor-Prelude)
- Conduct cycle counts and investigate discrepancies
- Prepare orders for shipment or customer pickup
General Responsibilities:
- Maintain a clean, organized, and efficient parts room and warehouse
- Collaborate with warehouse, service, and operations teams to ensure smooth workflow
- Communicate shipping details with customers, vendors, and team members
- Identify delays and implement solutions to ensure timely delivery
- Support continuous improvement initiatives and operational efficiency
- Assist with warehouse projects such as inventory counts and expansions
- Perform other duties as assigned
Job Requirements:
- High School diploma or GED required
- 1+ years of customer service, warehouse, or distribution experience preferred
- Familiarity with industrial parts, equipment, or oil & gas industry a plus
- Forklift experience or ability to be trained and certified
- Basic computer skills (data entry, email, ERP systems)
- Experience with inventory or warehouse management systems preferred
- Strong organizational and problem-solving skills
- Ability to work independently and in a team environment
- Ability to prioritize tasks and meet deadlines