Customer Relations, Customer Support/Service, Field Sales, Forklift, HVAC, Heavy Lifting, Inside Sales, Interpersonal Skills, Inventory Management, Lift/Move 100 Pounds, Lift/Move 50 Pounds, Loading/Unloading, Merchandising, Microsoft Office, Microsoft Product Family, Multilingual, Multitasking, Order Picking/Packing, Physical Inventory, Receiving Inspection, Resolve Customer Issues, Safety Training, Safety/Work Safety, Sales, Spanish Language, Up-Selling, Warehousing, Wholesale Industry
Duties and Responsibilities:
- Interact with internal and outside sales people, vendors and contractors.
- Responsible for showroom merchandising and re-stocking product.
- Assist in resolving customer relations problems with both dealers and end users.
- Complete sales order process for customers with efforts to up-sell associated items.
- Daily loading and unloading of products.
- Receive, inspect and stock all merchandise.
- Verify all items received to items ordered for accuracy.
- Pick and verify orders for customers and prepare orders for shipment as needed.
- Assist with physical inventory and inventory control.
- Appropriate use and maintenance of OF device.
- Provide excellent customer service to external customers.
- Ensure grounds and warehouse are kept neat, orderly, and safe for employees and customer traffic.
- Adhere to all safety requirements relevant to one's regular job duties.
- Wear appropriate PPE.
- Perform other duties as assigned.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications:
- Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
- Proven success in sales and providing excellent customer service.
- Strong interpersonal skills including sales, problem solving and customer service.
- Ability to work independently, but meet assigned goals and objectives in designated time frames.
- Ability to multitask and work in a fast paced environment.
- A willingness to learn and grow with our Company.
- Knowledge of Microsoft Office products.
- Proven commitment to customer service and a safe work environment.
Preferred Qualifications
- Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.
- Experience in a wholesale HVAC equipment supply house preferred.
- Bachelor's or Associate's Degree preferred.
- 6 months Warehouse experience, including forklift operation.
- Bilingual (Spanish) preferred.
Years of Experience: 1 Year Counter Sales Experience.
Work Schedule: Monday through Friday, with an occasional Saturday. This position may require working extra hours on occasion.
Physical Demands Demand Frequency
Sedentary - Lifting 0-10 pounds Frequent
Light Lifting - 10-20 pounds Frequent
Moderate Lifting - 20 to 50 pounds Occasional
Heavy Lifting - 50 to 100 pounds Occasional
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Frequent
Walking Frequent
Standing Occasional
Sitting Occasional
Stooping Occasional
Kneeling Occasional
Repeated Bending Occasional
Climbing Occasional
Desk Work/Computer use/Telephone use Frequent
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Frequent
Other - Talk, Drive, visit customers etc. Occasional
Use of OF Device/Technology Frequent
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of
age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace
where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of
merit, qualifications and competence.