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Counter Staff - Full Time

Tide Cleaners

Houston, TX

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JOB DETAILS
SKILLS
Customer Experience, Customer Relations, Customer Support/Service, Database Administration, Detail Oriented, Dry Cleaning, Housekeeping/Cleaning, Laundry, Leadership, Mathematics, Needs Assessment, Organizational Skills, Problem Solving Skills, Quality Assurance, Quality Metrics, Resolve Customer Issues, Staff Training, Store Closing, Store Opening, Team Player, Training/Teaching, Transaction Processing/Management
LOCATION
Houston, TX
POSTED
1 day ago
Counter Staff

Reports To: Counter Manager & General Manager

Edit Holdings, LLC dba Tide Cleaners, is looking for a Counter Staff to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.

Key Responsibilities
  • Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
  • Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
  • Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
  • Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
  • Transaction Management: Accurately calculate prices and handle cash/credit transactions.
  • Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
  • Training & Development: Help train new employees in store procedures and processes.
  • Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
  • Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
  • Other Duties: Perform additional tasks as assigned.

Qualifications
  • Basic math skills and ability to recognize numbers.
  • Self-motivated with a positive, energetic attitude.
  • Strong leadership and teamwork qualities.
  • Willingness to participate in ongoing training and development.
  • Ability to stand for long periods.
  • Previous experience in hospitality or customer service is preferred.

Shift and Schedule

Store Hours:
  • Monday-Friday: 6:30 AM - 7:00 PM
  • Saturday: 8:00 AM - 5:00 PM
  • Sunday: Closed

Full-Time: 32-40 hours per week

Part-Time: Up to 29 hours per week

Overtime: As necessary

Benefits
  • Health Insurance
  • Vision
  • Dental
  • 401 (k)
  • Yearly Paid Time Off
  • Paid Holidays

About the Company

T

Tide Cleaners

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