Country Liaison Officers (CLOs) & Delegations Coordinator - Learning and Development

Country Liaison Officers (CLOs) & Delegations Coordinator - Learning and Development

Brisbane, Australia

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Country Liaison Officers (CLOs) & Delegations Coordinator - Learning and Development

Pacific Labour Mobility Support Program (PLMSP) | Palladium

• Location: Brisbane (office-based, hybrid)
• Contract: Fixed-term| Full-time to September 2028

About Pacific Labour Mobility Support Program

The Pacific Australia Labour Mobility (PALM) scheme is a signature initiative for the Australian Government that enables workers from 9 Pacific Island Countries (PICs) and Timor- Leste to work in priority sectors in Australia. The Pacific Labour Mobility Support Program's (PLMSP) role is to provide the Department of Foreign Affairs and Trade (DFAT) and governments in 9 PICs and Timor-Leste with support to enable workers to access PALM scheme in inclusive ways that maximise the benefits for the workers and national economies while minimising risks from labour mobility participation. Palladium is contracted to deliver PLMSP on behalf of DFAT.

About the Role

The Country Liaison Officers (CLOs) & Delegations Coordinator - Learning and Development plays a key role in supporting the effective delivery of CLOs and partner-government activities under the Pacific Labour Mobility Support Program (PLMSP). The role coordinates allocated country portfolios and provides end-to-end operational support to CLOs and delegations, strengthening engagement and collaboration between PALM scheme employers, workers, Labour Sending Units (LSUs) and key stakeholders across Australia and the Pacific. Working closely with a diverse range of stakeholders, the role helps ensure activities are well planned, safe, efficient, compliant and aligned with program objectives while supporting capability development and continuous improvement across the CLOs network.

Primary Responsibilities

• Act as a primary operational contact for allocated partner-country portfolios, supporting day-to-day coordination with CLOs, LSUs and relevant PLMSP teams.
• Coordinate the implementation of country-level activities and initiatives arising from CLOs, LSU, delegation and program engagement activities.
• Identify emerging operational issues, risks and priorities, and work proactively with stakeholders to support effective outcomes.
• Provide travel and logistics coordination for CLOs and delegations, ensuring activities are safe, efficient and aligned with program requirements.
• Support the implementation of CLOs induction, onboarding and ongoing learning and development activities.
• Contribute to the development and continuous improvement of CLOs practice guidance, resources, records and systems that enhance capability, consistency and service delivery across the program.
• Support capability-building and continuous improvement initiatives that strengthen CLOs effectiveness, consistency of practice and service delivery.
• Develop and maintain effective working relationships with CLOs, LSUs, DFAT, DEWR, Approved Employers, service providers, community and industry representatives, and PLMSP colleagues.
• Use systems, data, AI and technology to improve workflows, enhance reporting and support more efficient ways of working.

Please refer to the Terms of Reference to learn more about the role: Country Liaison Officers (CLOs) and Delegations Coordinator - Learning and Development ToR

About you

• Demonstrated ability to communicate effectively and appropriately in a culturally diverse environment.
• High level of professionalism, diplomatic sensitivity and demonstrated experience working under pressure to meet deadlines.
• Strong attention to detail, with a demonstrated ability to follow processes and procedures.
• Demonstrated experience in event planning and management, including procurement, travel and logistics planning.
• Basic finance/accounting experience e.g. reconciling travel allowances.
• Highly developed communication skills, both written and verbal.
• Strong understanding and experience in arranging travel/events in rural or regional areas of Australia.
• Driver's licence and flexibility to undertake frequent travel, including after hours and weekends and including interstate and international where necessary.

We are committed to building a diverse, geographically dispersed workforce to strengthen our support. We encourage applications from people from Pacific Island countries, Timor-Leste, Australia and other relevant contexts. Applicants must have valid Australian or country-specific work rights to be considered for this position. Visa sponsorship is not available.

We strongly encourage people with disability to apply. Sharing information about disability or access needs will not negatively affect your application. You are welcome to tell us as much as you feel comfortable sharing so we can work with you on any adjustments you may need. If you would like further information or assistance, please contact recruitment@plmsp.com.au

Please note: While this role does not involve direct work with children, the successful candidate will still be required to complete a police check and relevant due diligence checks as part of Palladium's commitment to being a child-safe organisation.

How to Apply

Click the "Apply Now" button

Please submit your application online, including your CV and a brief cover letter, outlining your suitability in line with the requirements of the position. If this opportunity interests you, we encourage you to apply promptly, as applications will be reviewed on a rolling basis. Please note that only shortlisted applicants will be contacted.

Closing date: Sunday 04 October 2026 11:59pm AEST

• About Palladium

Palladium is a global leader in the design, development, and delivery of Positive Impact - the intentional creation of enduring social and economic value.  We work with governments, businesses, and investors to solve the worlds most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, and, most importantly, peoples lives.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.

Safeguarding - We define Safeguarding as all the actions taken by Palladium to protect our people, communities where we work and our clients from harm, including Sexual Exploitation, Abuse or Sexual Harassment; Child Abuse in any form; Trafficking for sexual exploitation of adults or children and any form of Trafficking of children. We have zero tolerance for all forms of child abuse as well as sexual exploitation, abuse and harassment and zero-tolerance for inaction to prevent, protect against, respond to and report harm. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process. Our Code of Conduct and Child Safeguarding and Protection against Sexual Exploitation, Abuse and Harassment Guidelines have additional details.

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