County Casework Supervisor- CPS Intake- C & Y

County Casework Supervisor- CPS Intake- C & Y

Salary

$55,426.11 Annually

Location

111 N. Pennsylvania Avenue, Wilkes-Barre, PA

Job Type

Full-time

Job Number

02048

Department

Children & Youth

Opening Date

07/01/2026

Closing Date

7/14/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The primary responsibility of the supervisor of the Child Protective Services Unit is programmatic direction regarding all reports/referrals of suspected child abuse in Luzerne County.

Are you dedicated to creating a lasting, positive influence in the lives of children throughout the community? If so, consider joining Luzerne County Children & Youth as an Intake County Casework Supervisor. This position gives you the opportunity to take your professional social service career to the next level with a team that strives to protect children and preserve families, assuring their safety and permanent placement. Become an essential member of our team where you have a chance to make a meaningful impact by supporting families in building stable, nurturing environments for their children!

Essential Duties and Responsibilities

• This unit services all of Luzerne County. This position requires direct supervision of five (5) caseworkers and a Social Service Support Worker responsible for responding to and investigating reports of child abuse. This requires immediate initiation of the investigation within 24 hours of the report to C.P.S., requiring the worker to see the victim child within 24 hours of the report in order to ensure child safety. The supervisor meets for regularly scheduled conferences with each worker, as well as on an as needed basis, in relation to specific case situations. Within ten calendar days of the receipt of the intake report, and every ten days until the investigation is determined, the C.P.S. Intake Supervisor must review each report of suspected child abuse which is under investigation to determine the safety of the child and the need for the provision of protective services. The supervisor must review the safety and risk assessments within required intervals and ensure service needs are addressed in the family service plan. Review and approval of all documents must occur within regulatory time frames. The supervisor is responsible for preparing and scheduling the intake workers, coordinating intake assignments and ensuring adequate office coverage.
• The C.P.S. Intake Supervisor is responsible to ensure staff compliance with all mandates and policies through oversight while encouraging consistent and ongoing staff professional development. The C.P.S. Intake Supervisor is responsible for preparing and monitoring compliance with policy, procedure, instruction and training requirements. The supervisor must complete annual performance evaluations for staff supervised and identify areas of strengths and weakness as well as monitor and approve appropriate use of time by staff.
• The supervisor also provides ongoing case consultation to all other Children and Youth Services units regarding suspected child abuse and child abuse investigations. This may involve assigning a C.P.S. intake caseworker to assist in completing "courtesy" interviews. The supervisor must work cooperatively with local laws enforcement and promote joint investigations whenever possible.
• The supervisor must coordinate activities related to Multidisciplinary Team meeting requirements. This involves identifying cases requiring MDT review, scheduling cases, coordinating the presentation, documenting the recommendations, monitoring compliance with recommendations, and ensuring community representation on the MDT panel. The C.P.S. Intake Supervisor must also comply with requirements of Act 33 of 2008 including provision of record for review and case presentation to the Child Fatality Near Fatality Community Review Team.
• The Child Protective Services Intake Supervisor trains staff: presents community education regarding child abuse, addressing topics such as prevention, identification, reporting procedures, mandated reporter, and community trends and needs. It is the responsibility of the C.P.S. Intake Supervisor to provide ongoing consultation to various community agencies and school personnel regarding questions/ concerns on aspects of child abuse related to children and families served.
• The supervisor participates in various meeting/panel discussions with community agencies and volunteer organizations with activity in the

area of child abuse/prevention/treatment. This often includes identifying service gaps, planning toward program development, community outreach including the development of tools to assist in the reporting; identification and treatment of child abuse.

• The supervisor reports to Social Services Coordinator to discuss individual C.P.S. investigations and cases, current workload, development and progress of workers in the intake unit, as well as programmatic direction of the C.P.S. unit. Attendance at and participation in weekly supervisory group meetings is mandatory. In addition to individual supervision, the C.P.S. Intake Supervisor will meet with the entire unit as a group on a monthly basis to discuss issues and concerns relative to implementation of services, agency policy, CPSL, regulatory requirements and compliance, updates/changes to agency policy, laws, regulations, worker responsibilities, and training and education.
• The supervisor also participates in the interview process for the hiring of applicants in relation to vacancies within the C.P.S. Intake Unit to ensure that the C.P.S. Unit has sufficient, qualified staff to perform the functions required by the C.P.S. Law and Regulations. The supervisor makes recommendations regarding personnel actions within the unit when required to address performance deficits.
• The supervisor attends and participates in all court related activities with the C.P.S. Intake Staff and is responsible for the coordination of activity for expungement hearings held by the Department of Public Welfare.
• The supervisor must comply with training requirements and attend and participate in available trainings and updates regarding CPSL to enhance knowledge and skills in all aspects of child abuse, supervision, and staff training.
• The C.P.S. Intake Supervisor is expected to comply with all responsibilities and duties as assigned to promote the mission, vision, goals and values of the agency and must have knowledge of and ability to provide case management services, information, and support, at all levels of case development including CPS Intake, GPS Intake, in home protective services, and concurrent permanency planning services.
• Other required related duties.

Required Knowledge, Skills and Abilities

• Knowledge of the basic principles of supervision.
• Knowledge of current case management and social work principles, practices, and methodology.
• Knowledge of individual and group behavior and methods used in working effectively with children, youth and families, people who are mentally disabled, people who are physically challenged, and others.
• Knowledge of the basic principles and methods of program interpretation and community organization.
• Knowledge of the rules, regulations, policies, and procedures which relate to the provision of social services.
• Knowledge of current social, economic, and health problems and available resources. Ability to plan, organize, and supervise the work of a professional and non-professional social service staff.
• Ability to analyze, interpret, and evaluate case records and recommend sound courses of action.
• Ability to orient and train subordinates on rules, regulations, policies and procedures and provide technical assistance.
• Ability to establish and maintain effective working relationships with clients, families, agency staff, community service agencies and facilities, and the general public.
• Ability to make clear and pertinent statements orally and in writing.

Minimum Qualifications

ELIGIBILITY: ALL CANDIDATE(S):

1.) Must meet the minimum experience and training (METS) required for the job. The METs fort his position are:

• Two years of professional experience in public or private social work and a bachelors degree with major course work in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; OR
• Any equivalent combination of experience and education which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.

2.) Be a resident of Pennsylvania.

SELECTION CRITERIA:

1.) Meet the minimum experience and training required for the job.

2.) Meritorious Service - defined as:

The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting,

The last due overall regular or probationary performance evaluation was higher than unsatisfactory.

3.) Seniority - a minimum of one year in the next lower class(es) by the closing date of this posting 7/14/2026.

APPLICATION INSTRUCTIONS:

1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position.

2.) Additional information may be obtained by contacting:

Megan Stone

Human Services Division Head

(570) 826-8800

Megan.stone.ohs@luzernecounty.org

POSITION DETAILS:

Full-time

Permanent

Union

Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly)

Location: 111 N. Pennsylvania Ave., Wilkes-Barre, PA 18701

HOW TO APPLY:

All INTERNAL CANDIDATES must apply and submit an application via:

https://www.governmentjobs.com/careers/luzernecounty

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.

I. Medical Insurance

The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the Countys medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.

II. Vision and Prescription

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

III. Dental Coverage

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

IV. Life Insurance

A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.

V. Retirement

All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%.

01

Plans and assigns work to subordinates; monitors and reviews work for accuracy; manages employee schedules and overtime use; meets regularly with staff to review practices and procedures; facilitates, attends, and participates in meetings, conferences, and training programs to ensure all staff receive mandated training and any other relevant training to develop and maintain position skills and to provide effective and qualitative social services.

• I have experience performing all of the following five aspects of this work behavior: 1) planning and assigning work to subordinates, 2) monitoring and reviewing work for accuracy, 3) managing employee schedules, 4) attending, facilitating, and participating in meetings, conferences, and training programs, AND 5) ensuring all staff received mandatory training and any other relevant training.
• I have experience performing at least two of the following five aspects of this work behavior: 1) planning and assigning work to subordinates, 2) monitoring and reviewing work for accuracy, 3) managing employee schedules, 4) attending, facilitating, and participating in meetings, conferences, and training programs, OR 5) ensuring all staff received mandatory training and any other relevant training.
• I have completed education or formal training related to this work behavior such as supervisory development courses, labor relations, human resource management, etc.
• I have NO experience or training related to this work behavior.

02

Oversees and monitors the coordination of multiple/combined levels of care within the children, youth, and families system in collaboration with provider agencies. This includes sitting in on meetings with caseworkers, providers, and treatment teams to ensure the caseworker is handling the case correctly; gathering the input of the consumer; ensuring appropriate wait times for consumers on waiting lists; providing follow-up when consumers are discharged; meditating problems/issues; and ensuring appropriate placements of consumers.

• I have experience overseeing and monitoring coordination of care within the children, youth, and families system in collaboration with provider agencies by providing direction to staff; AND I was responsible for providing follow-up.
• I have experience overseeing and monitoring coordination of care within any social service program in collaboration with provider agencies by providing direction to staff; AND I was responsible for providing follow-up.
• I have experience as part of a team providing coordination of care within any social service program in collaboration with provider agencies. My duties included conducting meetings with providers, treatment teams, and consumers; and contacting staff at social service agencies, hospitals, clinics, etc. to obtain information about services offered, new resources that may be available, or services needed by consumers.
• I have completed college-level education related to this work behavior such as fundamentals of service provision and cross system collaboration.
• I have NO experience or education related to this work behavior.

03

Provides case management and counseling services to children, youth, and family members to help them cope with life situations, crises, and/or explore methods of adjusting to, modifying, or improving personal and social functioning.

• I have experience providing case management AND counseling services to children, youth, and family members to help them cope with life situations, crises, and/or explore methods of adjusting to, modifying, or improving personal and social functioning.
• I have experience providing case management OR counseling services in any social service area to help them cope with life situations, crises, and/or explore methods of adjusting to, modifying, or improving personal and social functioning.
• I have completed college-level coursework related to this work behavior such as counseling, sociology, psychology, or social welfare.
• I have NO experience or education related to this work behavior.

04

Prepares narrative and statistical reports, case summaries, letters, and other documents.

• I have experience preparing narrative or statistical reports, case summaries, letters, and other documents. I was responsible for the final documents.
• I have experience preparing portions of narrative or statistical reports; however, I was not responsible for the final version of the report. I have experience preparing case summaries, letters, and other documents and I was responsible for the final version of these documents.
• I have completed college-level coursework or other training related to this work behavior such as report writing, business writing, communications, or English composition.
• I have NO experience or education related to this work behavior.

Required Question

Employer Luzerne County

Address Penn Place Building, Suite 225

20 N. Pennsylvania Avenue

Wilkes-Barre, Pennsylvania, 18702

Phone 570-826-8801

Website http://www.luzernecounty.org