County Casework Supervisor - GPS Intake

County Casework Supervisor - GPS Intake

Salary

$55,426.11 Annually

Location

111 N. Pennsylvania Avenue, Wilkes-Barre, PA

Job Type

Full-time

Job Number

02056

Department

Children & Youth

Opening Date

07/10/2026

Closing Date

7/24/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

This supervisor position is responsible for the overall operational planning, direction, supervision and coordination of intake services.

Essential Duties and Responsibilities

• The individual in this position is responsible for the provision of supervisory oversight work assignment and work performance of the General Protective Services Intake Unit which includes five (5) caseworkers and a Social Service Support Worker.
• The supervisor may be responsible for the assignment of a response time to a referral and to assure that the response time is met.
• This supervisor will work in conjunction with the Screening Unit Supervisor to assure all referrals processed through the Screening Unit are assigned and response time adhered to in compliance with regulation and agency policy.
• Specific casework activity requiring supervisory oversight includes, but is not limited to, intake assessment and assignment of appropriate cases for ongoing service provision, providing for the safety, well-being, and permanency of the children on their caseload through the provision of services in compliance with all regulatory and policy mandates; all case management services associated with the formulation and monitoring of the family service plan and childs permanency plan; formulation of and monitoring of safety assessment and risk assessments; review of all incoming and outgoing correspondence.
• Each employee in the work unit has a regular scheduled supervisory conference as well as meetings on an as needed basis.
• The supervisor is responsible to ensure that supervisory reviews occur and are documented every ten days from the receipt of the referral to the determination of the assessment. Ongoing supervision will continue as long as the case is active in the unit.
• Additional requirements of the supervisor include frequent and regular review and analysis of case records, evaluation of staff performance, and participating in planning and providing in-service training activities to meet the training needs of the workers and to disseminate new/updated regulations and policies.
• The supervisor will also assess individual training needs of their supervisees and recommend additional training to enhance and promote the development of new knowledge and skills.
• Supervisor must also assure that appropriate legal action concerning dependency and shelter care is initiated as needed and is available for court preparation and presentations.
• The supervisor is expected to have a working knowledge of all regulatory and policy/procedure mandates and maintains statistics as outlined in the Luzerne County Children and Youth Services Case Weight and Monthly Statistic Reporting Policy.
• The supervisor must monitor the effectiveness of services provided through statistics and log keeping and will inform the Social Service Coordinator of service delivery issues or needs.
• The supervisor must attend a minimum of twenty (20) hours of training annually.
• The supervisor will conduct him/herself in a professional manner at all times and promote the vision and mission of Luzerne County Children and Youth Services.
• A Driver's License and access to a vehicle is required for this position to attend court, meetings, home visits, other work-related duties outside of the agency.
• Additional duties may be assigned as necessary for the functioning of the agency.

Required Knowledge, Skills and Abilities

• Knowledge of the basic principles of supervision.
• Knowledge of current case management and social work principles, practices, and methodology.
• Knowledge of individual and group behavior and methods used in working effectively with children, youth and families, people who are mentally disabled, people who are physically challenged, and others.
• Knowledge of the basic principles and methods of program interpretation and community organization.
• Knowledge of the rules, regulations, policies, and procedures which relate to the provision of social services.
• Knowledge of current social, economic, and health problems and available resources.
• Ability to plan, organize, and supervise the work of a professional and non-professional social service staff.
• Ability to analyze, interpret, and evaluate case records and recommend sound courses of action.
• Ability to orient and train subordinates on rules, regulations, policies and procedures and provide technical assistance.
• Ability to establish and maintain effective working relationships with clients, families, agency staff, community service agencies and facilities, and the general public.
• Ability to make clear and pertinent statements orally and in writing.

Minimum Qualifications

RECRUITMENT METHODS:

Applicants must meet one (or more) of the following method(s) to be considered for this vacancy: Seniority Promotion: Bidding employees within the designated seniority unit, when collective bargaining unit obligation(s) have been met then the following recruitment methods may be used:

Promotion Without Examination

Transfer

Reassignment

Voluntary Demotion

ELIGIBILITY: ALL CANDIDATE(S):

1.) Must meet the minimum experience and training (METS) required for the job. The METs for this position are:

• Two years of professional experience in public or private social work and a bachelors degree with major course work in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; OR
• Any equivalent combination of experience and education which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
• Be a resident of Pennsylvania.
• Be eligible for selection in accordance with merit system employment regulations
• SELECTION CRITERIA:
• 1.) Meet the minimum experience and training required for the job.
• 2.) Meritorious Service - defined as:

The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting,

• The last due overall regular or probationary performance evaluation was higher than unsatisfactory.

• Seniority -a minimum of one year in the next lower class(es) by the closing date of this posting 7/24/2026.

• APPLICATION INSTRUCTIONS:

1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position. *

• Additional information may be obtained by contacting:

Megan Stone

Human Services Division Head

(570) 826-8800

Megan.Stone.OHS@Luzernecounty.org

POSITION DETAILS:

Full-time

• Permanent
• Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly)
• Location: 111 N. Pennsylvania Ave., Wilkes-Barre, PA 18701

HOW TO APPLY:

All INTERNAL CANDIDATES must apply and submit an application via:

https://www.governmentjobs.com/careers/luzernecounty

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

I. Medical Insurance

The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the Countys medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.

II. Vision and Prescription

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

III. Dental Coverage

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

IV. Life Insurance

A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.

V. Retirement

All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%.

01

Oversees and monitors the coordination of multiple/combined levels of care within the children, youth, and families system in collaboration with provider agencies. This includes sitting in on meetings with caseworkers, providers, and treatment teams to ensure the caseworker is handling the case correctly; gathering the input of the consumer; ensuring appropriate wait times for consumers on waiting lists; providing follow-up when consumers are discharged; meditating problems/issues; and ensuring appropriate placements of consumers.

• I have experience overseeing and monitoring coordination of care within the children, youth, and families system in collaboration with provider agencies by providing direction to staff; AND I was responsible for providing follow-up.
• I have experience overseeing and monitoring coordination of care within any social service program in collaboration with provider agencies by providing direction to staff; AND I was responsible for providing follow-up.
• I have experience as part of a team providing coordination of care within any social service program in collaboration with provider agencies. My duties included conducting meetings with providers, treatment teams, and consumers; and contacting staff at social service agencies, hospitals, clinics, etc. to obtain information about services offered, new resources that may be available, or services needed by consumers.
• I have completed college-level education related to this work behavior such as fundamentals of service provision and cross system collaboration.
• I have NO experience or education related to this work behavior.

02

Prepares narrative and statistical reports, case summaries, letters, and other documents.

• I have experience preparing narrative or statistical reports, case summaries, letters, and other documents. I was responsible for the final documents.
• I have experience preparing portions of narrative or statistical reports; however, I was not responsible for the final version of the report. I have experience preparing case summaries, letters, and other documents and I was responsible for the final version of these documents.
• I have completed college-level coursework or other training related to this work behavior such as report writing, business writing, communications, or English composition.
• I have NO experience or education related to this work behavior.

03

Supervise staff which includes the following duties: assign work and establish priorities and timeframes for completion; review employee performance and prepare evaluation reports; provide leadership and mentorship to staff; interview prospective employees and recommend selection; receive and resolve grievances and complaints; counsel employees and provide guidance to staff on complex work issues; approve or deny leave requests, timesheets, and travel reimbursement requests; identify training needs and external training opportunities and associated costs; and provide training to staff.

• I have experience performing supervisory duties which included assigning and reviewing work, training or arranging for the training of subordinates, evaluating work, providing discipline, monitoring and approving leave, or making recommendations in the hiring and termination process.
• I have experience as a lead worker. I have provided on-the-job training and staff orientation to newly hired staff, reviewed their work, or served as a team or group leader, but I was not responsible for employee discipline or hiring/termination decisions.
• I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting.
• I have NO experience or training related to this work behavior.

Required Question

Employer Luzerne County

Address Penn Place Building, Suite 225

20 N. Pennsylvania Avenue

Wilkes-Barre, Pennsylvania, 18702

Phone 570-826-8801

Website http://www.luzernecounty.org