County Caseworker 2 (Local Government) - Lehigh County Mental Health

County Caseworker 2 (Local Government) - Lehigh County Mental Health

Salary

$53,959.00 Annually

Location

Lehigh County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-58023-L0624

Department

Local Government

Division

HS Lehigh Co Mh/Id Unit

Opening Date

09/08/2026

Closing Date

9/21/2026 11:59 PM Eastern

Job Code

L0624

Position Number

80002576

Union

SEIU Local 668

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88213439

Bureau / Division

Lehigh County Mental Health

Worksite Address

17 South 7th Street

City

Allentown, Pennsylvania

Zip Code

18101

Contact Name

Danielle Guarna

Contact Phone

610.782.3171

Contact Email

danielleguarna@lehighcounty.org

• Description
• Benefits
• Questions

THE POSITION

As a County Caseworker 2 with the Department of Human Services, you will play a key part in helping adults access important mental health supports. This role gives you the chance to work closely with providers, review requests, and ensure that services are delivered accurately and on time. Your work will strengthen the connection between individuals and the resources they need. This position is perfect for someone who enjoys teamwork, problem solving, and community service.

DESCRIPTION OF WORK

This position provides case management services for adults receiving mental health support and ensures that referrals, authorizations, and related paperwork are handled accurately and efficiently. As a County Caseworker 2, you will perform the following duties:

• Referral Processing: Review new referrals for qualifications, enter information into tracking systems, and notify providers of outcomes
• Service Authorizations: Add and update authorizations for county funded mental health programs and review requests for reauthorization
• Call Response: Answer inday calls and walk ins by discussing services, screening insurance, and supporting individuals and families
• Liability Reviews: Complete liability recertifications by checking insurance, service records, and conducting required recertification steps
• Record Management: Process paperwork for mental health hearings, handle records requests, and assist with housing and outpatient oversight tasks
• Resource Guidance: Inform consumers and providers of available community supports and ensure that appropriate connections are made

Work Schedule and Additional Information:

• Full time employment
• Work hours are 8:30 am through 4:30 pm, Monday-Friday, with a 30 minute lunch.
• Telework: You will not have the option to telework in this position.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months of experience as a County Caseworker 1; or
• Successful completion of the County Social Casework Intern program; or
• A bachelors degree with a social welfare major; or
• A bachelors degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of professional social casework experience in a public or private social service agency; or
• Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
• Applicants will be considered to have met the educational requirements once they are within two months of graduating with a qualifying degree/credits.

Other Requirements:

• PA residency requirement is currently waived for this title.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.

You may only apply/test once for this posting.Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

You must complete the supplemental question(s) below. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental question(s). Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental question(s) is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. Read the question(s) carefully. Determine and select the option that most closely represents your highest level of experience/training/certification. The option you choose must be clearly supported if requested.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

02

Have you been employed by a Pennsylvania local government agency in a civil service covered position as a County Caseworker 1 for at least six months full-time?

• Yes
• No

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

Have you completed the Child Welfare Education for Baccalaureates (CWEB) internship?

• Yes
• No

05

If you answered "Yes" to the above question, please answer the questions below regarding this internship. If you answered "No", please type N/A in the text box below.

• The name of the employer where you completed your internship
• The type of internship and duties performed
• The number of hours completed

06

Have you successfully completed the County Social Casework Intern program in a civil service covered position with a Pennsylvania local government agency?

• Yes
• No

07

If you answered "Yes" to the above question, please answer the questions below regarding this internship. If you answered "No", please type N/A in the text box below.

• The name of the employer where you completed your internship
• The type of internship and duties performed
• The number of hours completed

08

Have you completed a bachelors degree with a major in social work or social welfare OR are you currently enrolled in a bachelors degree program in social work or social welfare and have completed at least 90 credits and are within two months of graduation?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.

• Yes
• No

09

If you have not completed a bachelors degree as indicated in Question 8, but you are within two months of graduation, please provide the month and year of your anticipated graduation date. If you have already graduated, or you answered "No" to Question 8, type N/A in the text box below.

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.

If you are claiming credits/degree based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.

10

Have you completed 12 or more semester credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.

• Yes
• No

11

How much full-time professional social casework experience in a public or private social services agency do you possess?

• 1 year or more
• Less than 1 year
• None

12

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

13

How much graduate coursework in the behavioral sciences have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.

• 30 credits or more
• Less than 30 credits
• None

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov