Courier

• Must keep a courteous flow of communication with phlebotomist/nurses/customers. .
• Must multi task to include additional duties such as scanning, centrifuging, data entry.
• Makes deliveries to specific departments, facilities, drop-sites, offices, or persons.
• Picks up items from designated facilities, drop-sites, offices, or persons for immediate, next day, or future delivery.
• Refrain from any discussion of patient information outside the Laboratory.
• Knowledge of required specimen preservation and handling including picking up of none blood specimens.
• Demonstrates continuous effort to improve operations, decrease turnaround time, streamline work process, and work cooperatively and jointly to provide quality seamless customer service.
• Suggest changes to supervisor or appropriate staff members to improve customer service and communicates any changes in schedules as well.
• Respond to requests for information, care or service in a timely and polite manner.
• Work with others in respectful, cooperative manner and exhibits warmth, courtesy, and professionalism.
• Represent TridentCare positively in each communication with patients, families, physicians, other employees and contacts outside the Laboratory.
• Adhere to dress code and wear proper identification badge at all times.
• Inform immediate supervisor of request that cannot be handled in a timely manner.
• Inform appropriate staff of any accidents and/or injuries immediately in written form. Cooperate with others in institution-wide programs and projects as assigned through attendance, completion of tasks, and adoption of policies.
• Maintain personal behavior to be consistent with a clean, quiet, respectful environment for customers, patients, facilities, co-workers, and any other contacts.
• Follow work attendance policies; maintains consistent attendance and punctuality
• Performs other duties as assigned by the supervisor.
• Follows established phlebotomy procedures for obtaining blood samples from patients.
• Properly and accurately identify patients according to TridentCare phlebotomy patient identification policy prior to drawing.
• Ensures that specimens are properly labeled, in the proper tube and accompanied by a completed requisition, including patient billing information prior to transport.
• Follows TridentCare phlebotomy policy on transporting PHI.
• Plans, organizes draw schedule with attention to priority of patients.
• Completes written logs, time sheets and other required records in a neat and accurate manner.
• Works cooperatively with dispatch, payroll, laboratory and courier departments.
• Maintains all equipment in good working order and reports problem immediately to Area Phlebotomy Supervisor.
• When on-duty, answers company issued mobile device promptly and is ready and available to work.
• Notifies dispatch of availability for future assignment.

REQUIRED SKILLS:

• High school diploma or equivalent.
• Valid driver's license with a good driving record and ability to drive safely.
• Excellent interpersonal skills for communication with medical and laboratory personnel.
• Previous courier or driving experience.
• Principles and practices of safe motor vehicle operation and maintenance.
• Traffic laws, ordinances, and rules involved in motor vehicle operation.

#DL