Course Administrator

Course Administrator

Location: Indianapolis, IN Pay Rate: $20/hr Schedule: Onsite, Monday–Friday, 8:00 AM – 5:00 PM

Position Summary

We are seeking a detail-oriented Course Administrator to provide administrative support for client training programs. This role includes onsite class and training facility support, course and curriculum management, and serving as the primary point of contact for course participants and owners. The ideal candidate ensures smooth, efficient learning experiences while maintaining high standards for facility setup, course administration, and reporting.

Primary Duties and Responsibilities

• Set up and prepare onsite/offsite training rooms, including configuring tables, arranging materials, and setting up equipment.
• Collect and return training materials to storage after classes.
• Ensure facilities are maintained according to client quality standards.
• Troubleshoot and resolve audio-visual equipment issues in training rooms.
• Maintain course and curriculum information within the Learning Management System (LMS).
• Serve as the onsite point of contact for course owners and participants, providing support as needed.
• Manage event activities, including class additions, cancellations, advertising, enrollments, confirmations, waitlists, scheduling, class close-outs, and reporting.
• Enroll students and maintain accurate course rosters for all scheduled courses.
• Record student attendance in computer databases and provide reports to supervisors or clients.
• Maintain and record class evaluation data.
• Perform data entry and administrative support tasks related to learning management.
• Ensure compliance with client standard operating procedures, processes, and service level agreements.
• Identify and resolve discrepancies in course or training records.
• File paper training history records at the site.
• Perform additional client-requested tasks as assigned.
• Escalate service issues to the Manager for resolution when necessary.

Qualifications

Required:

• High School Diploma or GED

Preferred Experience / Skills:

• Experience in a learning organization, training administration, or customer service
• Knowledge of learning management systems (LMS)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Team-oriented, self-motivated, and able to work independently
• Strong attention to detail, organization, and quality focus
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Analytical and problem-solving skills
• Client-focused with the ability to build and maintain professional relationships
• Flexible and adaptable to changing priorities
• Effective oral and written communication skills with clients, leadership, and team members