Syracuse University is building something new. We're launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.
This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You'll work non-traditional hours when needed - evening and weekend coverage, whatever it takes to deliver the best-in-class experience.
We're looking for team members who thrive in:
- High-energy, in-person environments where innovation happens face-to-face
- Flexible scheduling that follows student needs, not the clock
- Startup intensity within a world-class university structure
We're not looking for people who want a job. We're looking for builders who want a mission.
The Course Builder will manage course materials within the LMS, monitor deployment and delivery of course content, and troubleshoot problems as they arise. The Course Builder follows course design specifications outlined by the Instructional Designer and works closely with multimedia staff to ensure digital components are built within the LMS. The Course Builder supports all aspects of the course - whether new, maintained, or refreshed - under the direction of the Instructional Designer and Educational Technology Manager. The position supports documentation of every course developed by the Center and complements the course build team to scale operations and increase Center capacity. The position involves working in various platforms to support faculty and students including Microsoft 365 Suite, Jira, Blackboard, Articulate Rise, Kaltura, and WeVideo (formerly PlayPosit).
Education and Experience
- Bachelor's Degree required or equivalent experience in a University setting.
- Understanding and knowledge of educational systems, Blackboard, and other enterprise systems preferred.
- Minimum of 2 years in educational content production.
Skills and Knowledge
- Familiarity with enterprise systems at Syracuse University.
- Experience using digital tools and cloud services.
- Knowledge of Learning Management Systems is required.
- An aptitude for learning new digital skills is strongly desired.
- Ability to solve problems within a team environment.
- Knowledge of content authoring tools is required.
- Familiarity with video hosting systems such as Playposit and Kaltura is a plus.
- Flexibility and responsiveness to changing nature of the requests during course development.
- Familiarity with the following platforms: Microsoft 365 Suite, Blackboard LMS, Articulate Rise, Kaltura, and WeVideo (formerly PlayPosit).
Responsibilities
- Build new or update and refresh digital assets of online learning experiences for a variety of courses.Collaborate effectively with instructional designers, faculty, and cross-functional teams throughout the build process.
- Build quizzes and assessments from provided content.
- Upload all materials into the LMS for courses under the direction of the Instructional Designer.
- Demonstrate excellent writing and proofreading skills to ensure polished, error-free course content.
- Maintain strong attention to detail and consistency in course build and design across all assignments.
- Apply university design principles and accessibility strategies for online learning in order to ensure ADA compliance.
- Create technical documentation to support online courses and programs in collaboration with Instructional Designers.
- Work closely with Quality Assurance staff to ensure accuracy, currency, and accessibility of content within courses.
- Review blueprint and planning documents as designed by an instructional designer before the build begins.
- Foster an environment of diversity, equity, inclusion, and accessibility.
- Provide LMS (Blackboard) support for instructional designers.
- Resolve technical issues and other course delivery challenges as they arise.
- Manage and track course assets accordingly.
- Provide quality control through checklists completed during the build phase.
- Contribute to the overall quality assurance process.
- Assist with special curriculum projects identified by the instructional design teams.
- Other duties as assigned.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.