A successful candidate provides holistic support to advance teaching and learning through troubleshooting technical and instructional questions and providing professional development for our Learning Management System (LMS). They will collaborate with faculty and department colleagues to support the design and development of content and learning experiences within our LMS (currently Canvas) that align with best practices and institutional goals.
The Course Production Specialist Sr. supports teaching and learning quality assurance activities, including tracking related professional development and adhering to accessibility guidelines, to foster continuous improvement and support instructional innovation. The candidate will serve on college and District committees.
Essential Functions
40% - Responds to and troubleshoots technical and instructional support questions and requests (including help desk, email, phone, and in-person) for the Canvas Learning Management System (LMS) used in all course modalities (including hybrid, online, live-online, and in-person courses)
15% - Acts as a Canvas LMS Administrator (creates courses and users; copies courses; enrolls users; tests new features and integrations; creates support documentation)
15% - Collaborates to support the development of instructional content and learning experiences aligning with best practices and institutional goals, policies, and standards
10% - Tracks, processes, and provides reports on Canvas LMS, distance learning, and related training to support continuous improvement and innovation in teaching and learning
10% - Hosts open labs and provides training for faculty in the use of the Canvas LMS to support learners
10% - Other responsibilities and opportunities for professional growth (including but not limited to special projects, campus/departmental activities, participation in appropriate training to facilitate completion of job duties, etc.)