Court Operations Associate, Anoka County, Administrative Division

The Tenth Judicial District, which includes eight counties in the Northern Suburbs of the Twin Cities Metro Area, is seeking qualified applicants for a full-time Court Operations Associate to join the Anoka County Court Administration Team in Anoka, MN.

This exciting position involves delivering exceptional service to court customers, judges, and other court-related employees by trouble shooting technology and sound issues, completing copy requests, answering the main phone line and imaging court files. We are seeking individuals with a keen eye for detail, excellent communication skills, and the ability to thrive in a high-performance environment. As a Court Operations Associate, you will have the opportunity to work independently and in teams, using your judgment and available resources to handle a variety of administrative tasks. Join us in this impactful role and be part of a dynamic team dedicated to delivering outstanding service in the legal system.

WHAT YOU WILL DO

The following are examples of major job duties expected of this position:

• Perform a high volume of telephone and in person customer service in accordance with data privacy regulations and the most current policies.
• Trouble shoot office equipment, including printer, scanner, computer, phones and court room sound systems.
• Communicate courteously and effectively with court stakeholders by responding to requests for documents or other information, answering questions on court policies and procedures, and assisting with the processing of applications and documents.
• Set up office equipment including printer, scanner, computer, and phones.
• Performs routine counter work, including making copies of documents, charging appropriate fees, receipting payments made via cash, check, money order or credit card, and issuing receipts for payments.
• Backscans and reviews imaged court files for all case types and security levels. Adds appropriate case flags to indicate physical file destroyed, if applicable.
• Operates standard office equipment such as microfilm reader/printer, copier, scanner and computer using Microsoft products.
• General office duties, including purchasing supplies, submitting PO’s, sort/distribute mail, send faxes, place call for office equipment maintenance service, submit invoices for payment, researches products, maintains records and physical inventory.
• Provides one-on-one and group training to co-workers on computerized office programs, VoIP phone system and court programs; immediately responds to, refers and assists with researching and resolving “help desk” problems at workstations, courtrooms or via Microsoft Teams.
• Provides back-up for other administrative duties.
• Other administrative duties as assigned. 

MINIMUM QUALIFICATIONS

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, apply today!

• High school diploma or equivalent
• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work.

NICE TO HAVE

• Proficient in Microsoft office Suite, with the ability to learn other job-related software.
• Certificate or degree in a related field such as business administration.
• Basic knowledge of court procedures, policies, and records management.
• Trouble shooting technology and sound system (Crestron) issues.
• Experience with electronic document applications, workflow queues and web-based video and audio platforms.

WHAT YOU WILL BRING

• Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned.
• Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner.
• Knowledge of basic math.
• Ability to communicate effectively, both orally and in writing. 
• Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment. 
• Skill in the operation of a personal computer, including electronic case management system and related applications and equipment.
• Ability to establish and maintain effective working relationships with others within and outside of the Judicial Branch.
• Ability to effectively support court users who have limited experience with the judicial system.
• Ability to handle sensitive and confidential matters and files appropriately and in compliance with all applicable court rules, policies, and statutes.
• Well organized, detail oriented, and analytical.
• Ability to quickly adapt to changing priorities and seamlessly transition between a variety of tasks and responsibilities.
• Ability to lift 50 pounds.

SUPPLEMENTAL INFORMATION

• This AFSCME-represented position is located in the Anoka County Courthouse at 2100 3rd Ave. Anoka, MN 55303
• Work is performed primarily in an office-setting, a public counter and/or in a courtroom.
• The expected hiring range for external hires for this position is $22.50 to $28.45/hr, based on qualifications, with a full future earning potential of $46,980- $73,999 annually. 
• This position is non-exempt under the Fair Labor Standards Act. 
• Core business hours are Monday - Friday, 8:00am-4:30pm. Initial days off: Saturday, Sunday, and Court Designated Holidays.