Court Operations Associate, Ramsey County, Civil Division

The Second Judicial District is accepting applications for a Court Operations Associate position in the Civil Division of Ramsey County District Court, 15 W. Kellogg Blvd., St. Paul, MN 55102. This position is a critical role that requires advanced court clerical work, including handling various types of civil and probate cases, such as Major and Minor civil cases, Guardianship/Conservatorships, and Estates. The position will be primarily focused on providing customer service in person and over the phone along with other assigned responsibilities.

Under the supervision of a Civil Division Supervisor, this position involves performing varied clerical tasks using electronic filing systems and paper processes, providing in-courtroom support, processing filings, and responding to customer requests, while maintaining high levels of customer service, data entry, and technical skills.

The ideal candidate will possess excellent communication, organizational, problem-solving, and attention-to-detail skills, as well as the ability to effectively manage competing demands simultaneously, with a strong ability to provide sound judgment and work independently in a fast-paced environment.

Responsibilities:

The following are examples of major job duties expected of this position.

• Provide high-level customer service over the phone, at the front counter, and through email and to attorneys, judicial staff, law enforcement, and other agencies. 
• Review and process legal documents for completeness, accuracy, and compliance with court rules and statutes.
• Initiate, schedule, notice, and process filings and orders filed with the court, including financial activities like rent escrows and deposits. 
• Enter permanent record information into MNCIS, including case events, activity, dispositions, and judgments. 
• Perform courtroom clerical duties, such as preparing calendars, files, forms, writs, and arranging for interpreters.
• Ensure accuracy and completeness of records, while maintaining confidentiality in compliance with local, state, and federal statutes and court rules. 
• Contact referees/judges with documents or information requests, and respond to questions and inquiries about court policies and procedures. 
• Perform varied court clerical work using SharePoint, eFS, MNCIS, Microsoft Office, and other related systems to process civil and probate cases. 
• Create training materials and train new staff on court processes and procedures.

Minimum Qualifications:

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, please consider applying.

• Graduation from an approved high school or vocational school; 
• Must possess excellent computer skills; 
• Well organized; 
• Demonstrated close attention to detail while remaining on task with multiple interruptions; 
• Strong customer service skills and have at least six months customer service experience; 
• Demonstrated dependability; excellent attendance and punctuality in past positions; 
• Ability to apply sound, quick and independent judgment; 
• Possess excellent verbal and written communication skills; 
• Reliable and accountable; 
• Ability to learn new technology and new processes; 
• Proficient with Microsoft Office programs; 
• Excellent verbal and written communication skills; 
• Ability to work respectfully with people from diverse backgrounds, both as customers and co-workers; 
• Demonstrated interpersonal skills and work well with colleagues and other court employees in a team environment.

Knowledge, Abilities & Skills:

• Knowledge of general office practices and procedures, as well as division regulations, policies, and procedures. 
• Familiarity with court procedures, laws, and terminology, including access to records and document security. 
• Ability to read and comprehend rules, statutes, and legal documents of varying complexity. 
• Adaptability and flexibility in a high-volume, fast-paced work environment. 
• Effective communication skills, both written and verbal, to interact with diverse stakeholders. 
• Strong computer skills, including proficiency in Microsoft Office, MNCIS, and electronic filing systems. 
• Ability to prioritize and manage competing demands, meet deadlines, and work under pressure. 
• Sound judgment, organizational, and decision-making skills to handle sensitive and confidential matters. 
• Ability to maintain a professional attitude and demeanor in challenging circumstances. 
• Willingness to learn and utilize new technology and procedures as needed.

Preferred Qualifications:

• Experience with civil or probate statutes and rules; 
• Court Clerk experience; 
• Strong skills working within an electronic environment; 
• Proficiency in working in the Minnesota Judicial Branch's Electronic Filing System or eFS.

Working Conditions

This position provides a high volume of customer service in-person at the service counter and over the phone. Work involves contact with persons who may be confused, upset, angry, abusive, or threatening. Work may involve exposure to calls and case records that may be disturbing.

Physical Demands

Work is essentially sedentary with occasional walking, standing, bending, and carrying items up to 25 pounds. Some assignments may require periods of extended sitting, standing, or computer use.

Rate of Pay

The expected hiring range for this position for external candidates is $22.50-$23.50/hour based on qualifications and experience.
 

Instructions to Apply:

This AFSCME-represented position is posted for bidding and internal/external application simultaneously and will be filled in accordance with the AFSCME contract.  

All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.

ABOUT US

Why Work for Us?

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth. 

Employee Benefits

The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Career Opportunities - State Court Administrator's Office. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.

Equal Employment Opportunity

It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 2ndHR@courts.state.mn.us. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.

Internal Applicants

If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.

Questions:

Please contact Human Resources at 2nddistrictHR@courts.state.mn.us with questions regarding this position.