Courtesy Clerk

Hy-Vee Food Stores

Madison, WI

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JOB DETAILS

SKILLS

Concrete, Customer Relations, Customer Satisfaction, Customer Support/Service, Depth Perception, Loading/Unloading, Maintain Compliance, Order Delivery, Order Picking/Packing, Product Pricing, Retail Management, Shelf Display, Shipping/Receiving, Telephone Skills, Time Management, User Interface/Experience (UI/UX)

LOCATION

Madison, WI

POSTED

Today

Additional Considerations (if any):

-

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Courtesy Clerk

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

Core Competencies

+ Partnerships

+ Growth mindset

+ Results oriented

+ Customer focused

+ Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:

+ Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

+ miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

+ Makes an effort to learn customers’ names and to address them by name whenever possible.

+ Assists customers by: (examples include)

+ escorting them to the products they’re looking for

+ securing products that are out of reach

+ loading or unloading heavy items

+ making note of and passing along customer suggestions or requests

+ performing other tasks in every way possible to enhance the shoppingexperience

+ Answers the telephone promptly and provides friendly, helpful service to customers who call.

+ Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

+ Packages purchases.

+ Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.

+ Assists customer in transporting purchases to their mode of transportation.

+ Helps train new courtesy clerks.

+ Checks prices on products.

+ Pulls product forward on shelf.

+ Brings carts in from parking lot and cart corral.

+ Cleans can redemption area and empties the recycle bins, where applicable.

+ Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.

+ Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.

+ Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

+ Adheres to company policies and individual store guidelines.

+ Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

+ Assists in all departments as requested (within the wage and hour guidelines).

+ Delivers product to customers (within the wage and hour guidelines).

+ Shovels, salts, and sands walkways.

+ Assists in other areas of store as needed.

+ Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

+ Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

+ Ability to do simple addition and subtraction; copying figures, counting and recording.

+ Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or inwriting, increased contact with people.

Education and Experience:

No education or experience requirements.

Physical Requirements:

+ Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantlyto move objects.

+ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

+ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used to Perform Job:

Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

Contacts:

Has daily contact with the general public and occasional contact with suppliers/vendors.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

About the Company

Hy-Vee Food Stores

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