Primary Job Title:
Courtroom Technician
Alternate/Related Job Titles:
IT Support Technician
Audio Visual Technician
Help Desk Technician
Desktop Support Specialist
Location:
Presque Isle, ME
Onsite Flexibility:
Remote
Contract Details (Contract roles only):
Job Summary:
The Courtroom Technician (CT) is a technical support professional responsible for assisting with courtroom technology, including desktop and laptop systems, audio/video equipment, and remote hearing platforms. This role supports Judicial Branch employees and courtroom participants, ensuring reliable and secure technology operations across court facilities.
Key Responsibilities:
Provide technical support for staff and courtroom participants in person or remotely.
Support desktops, laptops, printers, scanners, and various operating systems.
Set up and maintain audio/video equipment, document cameras, and presentation tools.
Support VOIP desk phones and audio listening equipment.
Diagnose and resolve tier 1 computer issues and assist with help desk tickets.
Host remote video proceedings when required.
Install, repair, and replace equipment across Judicial Branch facilities.
Maintain hardware inventory including serial numbers, locations, and equipment status.
Support systems used for electronic recordkeeping.
Assist in drafting technical procedures and documentation.
Coordinate with vendors and IT teams for service requests.
Assist in delivering IT training to staff.
Ensure systems operate securely and reliably.
Required Experience:
Entry-level experience with IT support or related technical field
Experience supporting computers, devices, and users in a professional environment
Experience diagnosing and resolving tier 1 technical issues
Nice-to-Have Experience:
Experience supporting courtroom or legal environments
Multi-platform support experience (Windows, OSX, Android, iOS, etc.)
Experience with remote conferencing tools such as Zoom
Required Skills:
Experience with videoconferencing and audiovisual equipment support
Basic working knowledge of audio equipment
Ability to diagnose and fix tier 1 computer issues
Preferred Skills:
Strong customer service and communication skills
Ability to work in high-stress environments
Time management and prioritization skills
Problem-solving and critical thinking abilities
Additional Skills:
Knowledge of VOIP systems and telecommunication tools
Familiarity with presentation software and document cameras
Ability to communicate technical concepts in layman terms
Ability to learn and adapt to new technologies quickly
Knowledge of hardware inventory management
Ability to support multiple operating systems (Windows, OSX, Unix, Android, iOS, etc.)
Ability to work independently and escalate issues appropriately
Valid driver’s license and ability to travel as needed
Benefits:
About the Client:
Augusta, ME-based organization with over 12,000 employees and $12 billion in operations, providing services across justice, transportation, education, economic development, business regulation, and cultural enrichment sectors.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number:
26-02772
Hashtags:
#gttic #gttjobs