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COVEO Platform Support Engineer

Artech LLC
  • Irvine, CA, CA
  • $48–$50 Per Hour
  • Instant Apply
2 days ago

Job Description

Job Title: COVEO Platform Support Engineer
Location: Onsite – Irvine, CA
Duration: 6 months


Salary Range: $48.00 - $50.00/Hour on W2 (Without Benefits).
Applicants must be willing to work on W2
 
Role Description:
  • We are seeking an experienced Coveo Platform Support Engineer with 7+ years of IT experience and strong expertise in supporting, administering, and optimizing the Coveo AI-Powered Search and Relevance Platform.
  • The ideal candidate will be responsible for maintaining Coveo environments, troubleshooting search-related issues, managing integrations, supporting business users, and ensuring high availability and performance of enterprise search solutions.
Key Responsibilities:
  • Provide L3 production support for Coveo Search and Relevance Cloud platforms.
  • Monitor platform performance, search indexing processes, and data synchronization activities.
  • Analyze and resolve incidents, service requests, and platform issues within defined SLAs.
  • Administer Coveo sources, pipelines, machine learning models, relevance tuning, and query pipelines.
  • Troubleshoot search quality, indexing failures, security permission issues, and content ingestion problems.
  • Support integrations between Coveo and enterprise applications such as Salesforce, ServiceNow, SharePoint, Microsoft 365, SAP, and custom applications.
  • Configure and maintain Coveo Connectors, Extensions, APIs, and Search Interfaces.
  • Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
  • Collaborate with business stakeholders, developers, architects, and infrastructure teams to resolve complex technical issues.
  • Support platform upgrades, releases, patches, and new feature deployments.
  • Create and maintain operational runbooks, support documentation, and knowledge articles.
  • Participate in on-call support and incident management activities as required.
  • Provide recommendations to improve search relevance, user experience, and platform stability.
Required Skills & Qualifications
Technical Skills
  • Must have 7+ years of Experience in Cloud Service Management.      
  • 7+ years of experience in application support, search technologies, or enterprise platform support.
  • 3+ years of hands-on experience with Coveo Cloud Platform.
  • Strong understanding of:
    • Coveo Administration Console
    • Query Pipelines
    • Machine Learning Models
    • Relevance Tuning
    • Sources and Content Indexing
    • Search UI Components
    • Usage Analytics
  • Experience with Coveo APIs, REST Services, and integration frameworks.
  • Knowledge of search concepts including:
    • Crawling
    • Indexing
    • Facets
    • Ranking
    • Relevance Optimization
    • Natural Language Search
  • Experience supporting integrations with:
    • Salesforce
    • ServiceNow
    • SharePoint Online
    • Microsoft 365
    • Azure-based applications
  • Familiarity with JavaScript, HTML, CSS, and API troubleshooting.
  • Working knowledge of SQL and log analysis.
Cloud & DevOps
  • Experience with Azure or AWS environments.
  • Exposure to CI/CD pipelines and DevOps processes.
  • Knowledge of monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, or Azure Monitor.
IT Service Management
  • Strong experience with ITIL processes and service management.
  • Experience managing incidents, changes, problems, and release activities.
  • Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.
Preferred Qualifications
  • Coveo Certified Administrator or related Coveo certifications.
  • Experience in AI-powered search, recommendation engines, or enterprise knowledge management platforms.
  • Exposure to GenAI-enabled search and conversational experiences.
  • Experience supporting large-scale enterprise search implementations.
Soft Skills
  • Excellent analytical and troubleshooting skills.
  • Strong verbal and written communication skills.
  • Ability to work effectively with global stakeholders and cross-functional teams.
  • Strong customer service mindset and ownership attitude.
  • Ability to manage multiple priorities in a fast-paced support environment.
Nice to Have
  • Experience with Salesforce Experience Cloud and Coveo integration.
  • Knowledge of Microsoft Azure Cognitive Search or Elastic Search.
  • Exposure to BFSI, Healthcare, Retail, or Enterprise Digital Experience domains.
  • Understanding of security, governance, and compliance requirements for enterprise search platforms.

Numbers & Facts

LocationIrvine, CA, CA
Salary$48–$50 Per Hour

Skills

  • Amazon Web Services (AWS)unmatched
  • Analysis Skillsunmatched
  • Application Programming Interface (API)unmatched
  • Artificial Intelligence (AI)unmatched
  • Atlassian JIRAunmatched
  • Business Supportunmatched
  • CSS (Cascading Style Sheet)unmatched
  • Change Managementunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Content Indexingunmatched
  • Continuous Deployment/Deliveryunmatched
  • Continuous Integrationunmatched
  • Cross-Functionalunmatched
  • Customer Support/Serviceunmatched
  • Data Processingunmatched
  • DevOpsunmatched
  • Elasticsearchunmatched
  • Enterprise Applicationsunmatched
  • HTML (HyperText Markup Language)unmatched
  • Healthcareunmatched
  • High Availabilityunmatched
  • IT Service Management (ITSM)unmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Incident Managementunmatched
  • Information Technology & Information Systemsunmatched
  • JavaScriptunmatched
  • Knowledge Managementunmatched
  • Machine Learningunmatched
  • Maintenance Servicesunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SharePointunmatched
  • Microsoft Windows Azureunmatched
  • Multitaskingunmatched
  • On Callunmatched
  • Operational Supportunmatched
  • Performance Analysisunmatched
  • Performance Managementunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Process Managementunmatched
  • Production Supportunmatched
  • REST (Representational State Transfer)unmatched
  • Regulatory Complianceunmatched
  • Remedyunmatched
  • Retailunmatched
  • Root Cause Analysisunmatched
  • SAPunmatched
  • SQL (Structured Query Language)unmatched
  • Salesforce.comunmatched
  • Search Enginesunmatched
  • Search Technologyunmatched
  • Service Level Agreement (SLA)unmatched
  • ServiceNowunmatched
  • Software Administrationunmatched
  • Software Patchesunmatched
  • Splunkunmatched
  • Support Documentationunmatched
  • Systems Administration/Managementunmatched
  • Technical Supportunmatched
  • Usage Analysisunmatched
  • User Interface/Experience (UI/UX)unmatched
  • Website Conversionunmatched
  • Writing Skillsunmatched

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