CPG, Sales Service Analyst

The role is responsible for supporting and co-managing key national retail and club accounts and other strategic customers, by ensuring effective inventory management, demand deployment, item setup, trade execution, and compliance with customer requirements.

This position works closely with Sales, Demand Planning, Customer Service, Logistics, Marketing, Operations, and external partners to manage forecasts, allocations, orders, and promotional activity while minimizing shortages and supporting service-level performance. Through strong analytical skills, system expertise, and cross-functional collaboration, the role enables accurate data synchronization, timely product deployment, and operational excellence in support of CPG, customer service and growth objectives.

Customer & Account Partnership

• Serve as backup support to Sales Service leadership for key national accounts, including Costco, Kroger, Walmart, and Sam’s Club, ensuring continuity of service and customer satisfaction.
• Partners with Sales, replenishment managers, brokers, and customer teams to support account needs, address service issues, and enable effective execution of customer programs.
• Support scheduling and coordination of customer demos, promotional activity, and special initiatives across regions and banners.
• Act as a day-to-day point of coordination between customers and internal teams to resolve order, inventory, and deployment challenges.

 Data, Analytics & Decision Support

• Perform inventory, allocation, and performance analysis at the item, regional, and customer level to support informed deployment and replenishment decisions.
• Develop and deliver allocation recommendations and deployment guidance to Demand Planning teams to minimize shortages and improve service levels.
• Run recurring and ad hoc inventory and performance reports using customer systems (e.g., Retail Link, MADRID 2.0) to monitor demand coverage and identify risks or opportunities.
• Leverage data insights to proactively flag issues, recommend corrective actions, and support Sales and Operations decision-making.

 Operational Execution & Service Excellence

• Support demand planning and order management activities to ensure accurate, timely fulfillment aligned with customer expectations.
• Partner with Logistics and Operations to maintain service performance targets, including on-time delivery and demand coverage.
• Assist Customer Service with day-to-day order management, issue resolution, and execution of customer requirements.
• Support management in maintaining required customer compliance documentation, audits, and certifications.

Systems, Data Integrity & Item Setup

• Manage and maintain accurate item setup and product information through Data Synchronization tools and customer/trading partner portals.
• Coordinate with Digital Marketing to ensure product images, content, and attributes are current and accurately published across customer platforms.
• Ensure data accuracy and consistency across internal systems and external customer tools to support reliable forecasting, ordering, and reporting.

Trade & Promotional Support

• Partner with Trade Management to review, validate, and approve trade spend backup documentation.
• Create and maintain promotional plans for key customers within AR7, supporting accurate execution and financial tracking.
• Provide analytical and operational support for promotional planning and post-event review.
• Provide brokers partners with Training in AR7 as needed.

Cross-Functional Collaboration & Continuous Improvement

• Collaborate closely with Field Sales, Marketing, Demand Planning, Customer Service, Operations, Logistics, Accounting, and external brokers to execute customer and company strategic plans.
• Participate in cross-training to provide backup coverage across accounts and customer segments.
• Contribute to special projects and continuous improvement initiatives within the CPG.

• Bachelor’s degree (BS/BA) preferred but not required; 1–3 years of experience in sales support, customer operations, or marketing within consumer products.
• Experience supporting national co-managed accounts, with strong working knowledge of Retail Link; JDE experience preferred.
• Strong customer focus with the ability to communicate effectively with customers, brokers, field sales, and cross-functional partners.
• Demonstrated analytical and organizational skills, including inventory management, forecasting, budgeting, and performance reporting.
• Proficient in Microsoft Office tools, particularly Excel, Word, and PowerPoint, with the ability to prepare clear reports and presentations.
• Proven ability to manage multiple priorities, work under time constraints, and operate effectively in a fast-paced environment with ambiguity.
• Range of Pay $60,000–$75,000 annually. Plus, 10% annual bonus potential. 
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