CPI Program Administrator

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save.

Here's what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for)
• Optional dental, vision, and life insurance-at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: CPI Program Administrator

Job Title: Manager VI

Agency: Dept of Family & Protectve Svc

Department: Region 7 INV Dir Del - PS

Posting Number: 19472

Closing Date: 08/11/2026

Posting Audience: Internal and External

Occupational Category: Protective Services

Salary Range: $7,015.16 - $11,864.50

Pay Frequency: Monthly

Salary Group: TEXAS-B-27

Shift: Day

Additional Shift:

Telework: Not Eligible for Telework

Travel: Up to 40%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: TEMPLE

Job Location Address: 4501 S GENERAL BRUCE DR

Other Locations: Temple; Bastrop; Georgetown; Round Rock; San Marcos; Taylor

MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX

611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Brief Job Description:

The position works under the direct supervision of the Regional Director and directs and manages regional program activities related to Child Protective Investigations (CPI). The position develops, manages and evaluates program services, guidelines, procedures, policies, activities and budget information. The position works with communities, elected officials, administrative staff in other agencies providing services to abused and neglected children and their families, judicial, legal, and law enforcement personnel, medical and treatment professionals, fiscal, human resources, business management, audit division and government relations. The position interacts routinely with Texas Department of Family and Protective Services (DFPS) staff including State Office CPI division, regional management team, regional and local child protective services boards and other stakeholders.

Performs highly advanced (senior-level) managerial work administering the daily operations and activities of an agency's business function, division, or department. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Supervises the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Manages day-to-day activities of staff within a large and/or highly complex business function(s), division(s), or department(s).

• Manages the work that directly impacts all areas within the CPI program including staff development and training and is routinely involved in decision making involving program directors, supervisors and front-line staff.
• Develops, manages, and evaluates program services, guidelines, procedures, policies, activities and budgets related to both Investigations and Alternative Response
• Represents the agency and delivers presentations on regional program, policies and practices to local and community groups/stakeholders, law enforcement, legal and judicial, elected officials and other organizations.

Oversees the allocation of resources to achieve timely outcomes and measurable goals; and monitors and evaluates the effectiveness and efficiency of staffing levels.

• Oversees and/or develops quality improvement strategies to improve regional performance with agency performance standards and monitors turnover and retention efforts.
• Evaluates performance of service delivery and program areas to ensure effective and efficient program operations.
• Develops and implements appropriate strategic plans for improving program operations

Oversees the implementation of changes resulting from new legislation.

• Oversees and contributes to the regional development, review and revision of legislation related to CPI.
• Ensures new and/or revised policies and procedures are promulgated throughout the region and program initiatives mandated by the agency are implemented and properly evaluated.
• Oversees and/or serves on internal and external workgroups/committees for the development of plans to implement the agencys mission, laws, rules, and regulations

Oversees special investigations, research studies, special projects, internal audits, and the implementation of special initiatives.

• Oversees special investigations, internal audits, research studies, and program assessments and surveys to provide overall direction and guidance to field staff to promote efficient and effective delivery of protective services to children at risk of abuse, neglect or exploitation.

Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.

• Establishes goals and objectives, interprets and evaluates policy, procedures and initiatives that have been implemented in order to meet goals and metrics identified
• Provides leadership and utilizes appropriate management skills, abilities, and resources in the development and implementation of the agencys goals and objectives for the quality delivery of required program activities and services.

Monitors compliance with policies and procedures; and provides input or approves new policies and procedures.

• Researches, analyzes, and monitors regional performance data and reports to evaluate policies, procedures and staff compliance
• Manages and develops staff in assigned program area in compliance with the law, administrative policies, and procedures through the review of performance data, consultation, training, and performance appraisal.

Prepares management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.

• Prepares communications, responses and reports and ensures they are completed and issued within required timeframes.
• Provides input and coordinates with the Department's Office of Consumer Affairs (OCA) on the development and implementation of data report systems to evaluate program performance standards and activities
• Identifies and interprets trends and patterns through extensive data analysis and communicate it to program directors and field staff for staff development and/or process implementation.

Develops and implements techniques for evaluating business function, division, or department activities.

• Directs the development and deployment of analyses, audits and other program studies designed to evaluate the effectiveness of program policies, processes and client service activities in the regions through case reads and data reports.
• Identifies areas for improvement in program policies and performance, researches and recommends innovative techniques and solutions to achieve efficiencies and consistency throughout regional areas, and monitors progress and develops reports of project status
• Develops plans to implement the agency's mission, laws, rules, and regulations in the region.
• Develops operating guidelines and implementations procedures in the region in accordance with program and agency policy.

Plans and develops a budget, evaluates budget requests, monitors budget expenditures, and makes adjustments as necessary.

• Oversees, provides input, and helps develop the regional budget to ensure that expenditures are in line with budget allowance and that the region remains within the operating budget.
• Reviews for approval expenditures in the division for affordability, fiscal responsibility, and correct funding source.

Reviews and evaluates the impact of proposed federal and state laws on program objectives.

• Provides oversight, guidance, and monitoring to ensure continuous program process improvements, development and implementation of long- and short-term program goals, guidelines, policies and procedures, and ensures compliance with applicable state and federal laws, rules, regulations, guidelines and policies.
• Provides technical assistance regarding the review and evaluation of state and federal laws, regulations, policies and trends affecting the program and advises program management, staff and caseworkers.
• Reviews and evaluates case actions and documentation to ensure compliance with federal, state and local legislatively mandated standards and meet program, region and agency goals and objectives.

Identifies areas of needed change and makes recommendations to improve operations.

• Identifies systemic issues, knowledge and process gaps and deficiencies, and oversees the development and implementation of changes and improvements.

May manage multiple business functions and provide oversight to associated staff.

• Manages and develops staff in assigned program area in compliance with the law, administrative policies, and procedures through the review of performance data, consultation, training, and performance appraisal.
• Directs and develops program directors and is responsible for designing local procedures, policies and practice standards to enhance service delivery.
• Responsible for developing the leadership team for succession planning, working collaboratively with other stages of service and with community partners.

Supervises the work of others.

• Hires, manages, and provides guidance and professional development for CPI state office management and staff.
• Provides direct reports with work assignments, clear direction and information on responsibilities and work performance expectations.
• Develops work performance plans, creates and maintains position descriptions for direct reports and conducts performance evaluations at least annually.
• Oversees the development and advancement of field staff through training and effective use of employee development plans.
• Manages employee time and leave responsibilities, and carries out other related human resources activities with program staff.
• Provides leadership to employees using a performance management strategy and development process to provide an overall context and framework to encourage employee contribution, and includes goal setting, feedback, and performance development planning. Leads employees to meet the organizations expectations for productivity, quality, and goal accomplishment.

Performs related work as assigned.

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state, and federal laws and regulations relevant to a business function, division, or department; and the principles and practices of public administration and management.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and the use of a computer and applicable software.

Ability to manage business function, division, or department activities; to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to supervise the work of others.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Graduation from an accredited four-year college or university.

AND

• Six (6) years full-time supervisory or managerial experience in a social service or similar field which must include: analysis of work problems having an administrative aspect; interpretation of complex written material; planning, organizing, overseeing investigations, and coordinating requirements for support services or program operations where a wide range of demands are involved including interpretation and implementation of policy and procedure.

Preferred:

Major coursework in social work, counseling, psychology, criminal justice, early childhood education, criminal justice, elementary or secondary education, or a related field.

Additional Information:

This position can be housed in Hays, Bastrop and Williamson County

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.