CPS FBSS PD Clerk III

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save.

Here's what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for)
• Optional dental, vision, and life insurance-at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: CPS FBSS PD Clerk III

Job Title: CPS FBSS PD Clerk III

Agency: Dept of Family & Protectve Svc

Department: Region 6B CPS Dir Del - FBSS

Posting Number: 19087

Closing Date: 07/30/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Range: $2,694.33 - $3,946.25

Pay Frequency: Monthly

Salary Group: TEXAS-A-11

Shift: Day

Additional Shift:

Telework: Not Eligible for Telework

Travel: Up to 30%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: PEARLAND

Job Location Address: 9307 BROADWAY STE 201

Other Locations:

MOS Codes: 0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X

8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS

Brief Job Description:

This position provides administrative support or technical program assistance work to the Program Administrator and other managerial staff. Work involves disseminating information, maintaining filing systems, and performing internal administrative support work. May train others. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. This position interacts routinely with DFPS staff including program administrators, program directors, supervisors, the regional director, representatives from various organizations and the general public.

Essential Job Functions:

• Filing, control of secure and confidential records, basic operations in administration of CPS business including emac completion, purchasing of business materials, tracking time and leave, coordinating efforts among all techs so that the program is efficient in our processes.
• Answering phone at desk, responding to inquiries, taking messages, Prepares, edits, types, and distributes various types of print and electronic correspondence, reports, forms, and records.
• Produces documents from written and dictated material. Assists in compiling, entering, and analyzing data for reports.
• Reviews, prioritizes, and processes incoming and outgoing agency print and electronic correspondence.
• Schedules agency staff travel, and processes required travel documentation.
• Coordinates and maintains systems for inquiries. Develops and maintains filing and record keeping systems, including electronic files and distribution lists.
• Coordinates meetings, produces agenda items, and distributes meeting notes.
• Handles inquiries by phone, providing general information or referring callers as needed.
• Provides support and reports to the Child Protective Services Program Administrator.
• Coordinates and schedules meetings, conferences, trainings, and seminars.
• Handles registration, produces and distributes agenda items and materials, and records and distributes meeting notes.
• Performs other duties as assigned and required to maintain CPS program activities.
• Promotes, monitors and ensures that respect is demonstrated for cultural diversity.
• Attends work regularly in accordance with agency leave policy.

Knowledge, Skills, and Abilities:

• Knowledge of office practices and administrative procedures.
• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communication. Skill in working in an office supporting several staff members.
• Skill in using a personal computer and various Microsoft software packages.
• Ability to interact with all levels of staff.
• Ability to work independently in a fast-paced environment.
• Ability to effectively handle multiple assignments in a dynamic environment.

Registration or Licensure Requirements:

None required.

Initial Selection Criteria:

Graduation from high school or equivalent. Three years full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.

Acceptable Substitutions: Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.