CPS Regional Director Administrative Assistant

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save.

Here's what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for)
• Optional dental, vision, and life insurance-at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: CPS Regional Director Administrative Assistant

Job Title: CPS RD Admin Asst III

Agency: Dept of Family & Protectve Svc

Department: Region 11 CPS Dir Del - PS

Posting Number: 18621

Closing Date: 08/01/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Range: $2,953.25 - $4,365.66

Pay Frequency: Monthly

Salary Group: TEXAS-A-13

Shift: Day

Additional Shift:

Telework: Not Eligible for Telework

Travel: Up to 25%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: CORPUS CHRISTI

Job Location Address: 4201 GREENWOOD DR

Other Locations: Edinburg; Laredo

MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN

YN,YNS

Brief Job Description:

Works under the direction of the CPS Regional Director with limited supervision and moderate latitude in performing highly complex technical duties. Duties involve reviewing, evaluating data, developing tracking systems and providing current information to CPS management staff. Utilizes complex automated applications and programs for information retrieval, data entry, and issuance. Provides direct assistance to all levels of staff by disseminating information via direct contact, telephone, email or correspondence. Develops, coordinates and maintains record keeping and filing systems. Trains administrative staff. Performs other duties as assigned.

Essential Job Functions:

• Prepares, reviews, edits and disseminates various types of print and electronic correspondence, reports, forms and records.

• Assists with compiling and entering data provided by program tracking and reporting systems.

• Processes incoming and outgoing mail for the Regional Director.

• Coordinates the purchases and receipt and distribution of office furniture and supplies.

• Maintains filing and record keeping systems and serves as the regional records manager.

• Performs liaison duties between Regional Director and region, state office and administrative staff. Tracks and coordinates various types of inquiries and administrative actions.

• Handles inquiries and complaint calls, responds to questions, takes messages, and provides referral information to clients or staff.

• Coordinates travel arrangements and prepares appropriate vouchers and forms.

• Coordinates and completes special projects and assignments involving various program related activities. Performs other duties as assigned and required to maintain unit operations.

• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.

• Attends work regularly in accordance with agency leave policy.

Knowledge, Skills and Abilities:

• Knowledge of office practices and administrative procedures.

• Skill in establishing and maintaining effective working relationships.

• Skill in effective verbal and written communication.

• Skill in working in an office supporting several staff members.

• Skill in using a personal computer.

• Ability to interact with all levels of staff.

• Ability to work independently in a fast-paced environment.

• Ability to operate a personal computer and various software packages (Word, MS Office, Excel are essential).

• Ability to effectively handle multiple assignments in a dynamic environment.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from high school or equivalent with three years recent full-time administrative support, general office, clerical, secretarial or DFPS experience.

Acceptable Substitutions

• Ninety semester hours from an accredited college or university may be substituted on a year for year basis for the required experience

Preferred Qualifications

• CPS experience working in an office that dealt with confidential records or documents.

• CPS experience assisting public and/or answering customer inquiries over the phone, through personal contact, correspondence or Email.

• CPS experience using Word, Excel, PowerPoint and windows.

• CPS experience explaining policies and procedures, rules, or regulations.

• CPS experience handling and maintaining files, records, or logs.

Additional Information:

This position can be headquartered in Corpus, Laredo or Edinburg.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.