CQE Engineer\n
Location: Milpitas, CA
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Job Type: Full-time
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Department: Quality
About Luxshare-Tech\n
Luxshare Technology, a subsidiary of Luxshare Precision, is a global provider of communication infrastructure and enterprise-class interconnect solutions. Our product portfolio includes high-speed connectors and cables, optical modules, AOC products, and other advanced interconnect solutions serving leading customers across the data center, networking, telecommunications, and technology industries.
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With sales, service, R&D, and manufacturing capabilities across North America, Europe, and Asia, we work closely with global technology leaders to deliver innovative products, responsive customer support, and high-quality manufacturing solutions.
Position Overview\n
We are seeking a Customer Quality Engineer (CQE) to support customer quality activities for our interconnect and communication products. This role will serve as a key interface between customers and internal engineering, manufacturing, and quality teams, with responsibility for customer complaints, root cause analysis, corrective actions, customer audits, and RMA management.
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The ideal candidate has hands-on experience in customer quality within the electronics industry and is familiar with cables, connectors, optical modules, or related electronic products.
Key Responsibilities\n
Customer Quality & Complaint Management
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- Investigate and analyze customer-reported quality issues, including on-site defect verification when required.
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- Lead the 8D problem-solving process, including root cause analysis, corrective actions, and effectiveness verification.
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- Coordinate cross-functional teams to resolve customer quality issues and drive timely closure.
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- Manage defective inventory associated with customer complaints, including factory stock, in-transit products, and customer inventory.
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- Track quality-related costs and corrective actions resulting from customer complaints.
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Customer Documentation & Reporting
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- Prepare and maintain weekly and monthly customer quality reports.
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- Manage customer requests for quality documentation and related information.
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- Communicate quality findings, corrective actions, and improvement plans clearly to customers and internal stakeholders.
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Customer Audits & Quality Support
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- Work closely with key customers to review quality performance, identify improvement opportunities, and capture lessons learned.
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- Support customer audits at U.S. and overseas facilities.
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- Conduct internal pre-audit assessments based on customer requirements and audit checklists.
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- Track audit findings and corrective actions through completion and verify effectiveness.
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RMA Management
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- Coordinate the evaluation and disposition of returned products.
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- Verify RMA products and determine appropriate actions, including repair, replacement, credit, or scrap.
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- Work with engineering and manufacturing teams to identify recurring quality issues and implement preventive actions.
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Qualifications\n
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- Bachelor’s degree or above in Quality Engineering, Mechanical Engineering, Electrical Engineering, Materials Engineering, Optical Engineering, or a related technical field.
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- Minimum 3 years of experience in customer quality, customer complaint handling, or a related quality engineering role within the electronics industry.
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- Experience with cables, connectors, optical modules, optoelectronic products, or other electronic hardware is strongly preferred.
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- Strong knowledge of 8D, root cause analysis, corrective and preventive actions (CAPA), and Seven QC Tools.
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- Familiarity with quality management systems and standards such as ISO 9001, ISO 14001, ISO 45001, and QC 080000.
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- Experience supporting customer audits and managing RMA processes.
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- Strong analytical, problem-solving, and logical thinking skills.
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- Excellent communication, coordination, and presentation skills.
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- Proficiency in Microsoft Office.
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- Professional English communication skills, both written and verbal.
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- Ability to travel to customer or manufacturing locations as needed.
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Career Development\n
This role provides opportunities to broaden quality engineering experience through exposure to Design Quality Engineering (DQE) and Supplier Quality Engineering (SQE) functions.