Billing and Accounts Receivable Specialist - Commercial Real Estate
The Tenant Billing & Accounts Receivable Specialist is responsible for accurate and timely tenant billing, cash application, tenant statements, accounts-receivable aging and disciplined collection follow-up across a commercial retail real estate portfolio with approximately 250 tenant accounts. This position works primarily in Yardi Voyager and partners closely with property management, lease administration and property accounting. The role processes approved lease and billing information; it does not independently interpret lease provisions or approve credits, write-offs or nonstandard concessions.
Responsibilities
Generate complete and accurate monthly recurring charges, including base rent, recoveries, approved escalations and other authorized charges.
Process approved one-time billings, lease amendments and billing changes by the established cutoff; investigate billing exceptions before posting.
Apply tenant receipts promptly and accurately, research unidentified payments, and resolve unapplied or misapplied cash.
Prepare and distribute tenant statements and respond professionally to routine billing and payment questions.
Maintain AR aging and collection activities in Yardi Voyager, including contact history, promises to pay, disputes, next actions and approved legal-stage status.
Coordinate collection escalation with property management and promptly elevate broken promises, disputes and balances crossing 30-, 60- and 90-day thresholds.
Reconcile the tenant AR subledger, unapplied cash and AR control accounts to the general ledger each month.
Prepare aging, collection-rate, dispute and legal-stage reporting by property and tenant.
Support bad-debt and allowance analysis by preparing documented recommendations for management review.
Process billing corrections, credits, reversals and write-offs only through documented approval workflows.
Maintain complete support for billing changes and collection actions and assist with month-end close, audit requests and process improvement.
Qualifications
Two or more years of accounts receivable, tenant billing or commercial property accounting experience.
Working knowledge of recurring billing, cash application, AR aging, collections and account reconciliation.
Experience using Yardi Voyager or comparable property-management/accounting software.
Strong Excel skills and the ability to research differences using transaction-level detail.
High accuracy, consistent follow-through and the ability to meet recurring weekly and monthly deadlines.
Professional written and verbal communication skills for tenant and internal interactions.
Ability to handle confidential financial information and follow approval, documentation and segregation-of-duties controls.
Preferred Qualifications
Direct experience with Yardi Voyager tenant ledgers, cash receipts, recurring charges, AR aging and collections workflows.
Commercial retail real estate experience, including familiarity with rent escalations, recoveries and CAM-related billings.
Experience supporting multiple properties or legal entities and approximately 200 or more tenant accounts.
Associate or bachelors degree in accounting, finance, business administration or a related field.