Creative Director (Interactive Retail)

Monks

San Francisco, CA

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JOB DETAILS

SALARY

$160,000–$190,000 Per Year

SKILLS

Adobe Product Family, Android, Artificial Intelligence (AI), Business Intelligence, Content Development, Cross-Functional, Design Services, Diversity, Ecosystems, Entrepreneurship, International Marketing, Leadership, Marketing, Online Courses, Performance Metrics, Product Demonstration, Product Design, Product Planning, Product/Service Launch, Rapid Prototyping, Registered Training Organisation (RTO), Retail, Sales Presentation, Software Agents, Storytelling, Team Building, Team Lead/Manager, Usability Engineering, User Experience Design (UXD), User Interface/Experience (UI/UX)

LOCATION

San Francisco, CA

POSTED

3 days ago

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

About the Role

We are makers. We create because we are curious, and we believe that the best way to prove an idea works is to make it real.

As the Creative Director, Interactive & Retail Experiences, you are the architect of the "magic moment"-that split second when a user touches a device and understands exactly why they need it. Reporting to the GCD of Emerging Experiences, you will own the digital manifestation of Google hardware and software in the physical world.

Your domain is the screen, but your context is the store. You will lead the creation of world-class interactive demos for global retail environments (Google Store, Best Buy, etc.) and event activations. You are a hybrid creative leader: part UX architect, part product designer, and part storyteller, capable of translating complex AI features into intuitive, playful, and "Google Grade" interactions.
Responsibilities:

Interactive Mastery & Product Storytelling

Own the Demo: Lead the conceptualization and execution of on-device demos for new product launches (Pixel, Nest, Fitbit). You will turn technical specs into "show, don't tell" experiences that prove the product's value instantly.
Retail Pragmatism: Balance "big vision" creative thinking with the realities of the retail environment. Design experiences that are robust enough for thousands of interactions yet simple enough to engage a shopper in seconds.
UX/UI Leadership: Direct teams of interactive designers, motion designers, and creative technologists. Ensure every swipe, tap, and transition meets the highest standards of craft and usability.

Strategic Innovation & Client Partnership

Partner with Product: Collaborate deeply with Google's hardware and retail marketing teams. You must be comfortable navigating complex stakeholder maps (Marketing, Product, Brand) to align creative vision with product roadmaps.
Push the Possible: Challenge the status quo of "attract loops" and "feature lists." Innovate how we showcase AI and software features in ways that feel magical, not mechanical.
Present with Authority: Lead client presentations with clarity and conviction. You are the expert in the room, guiding clients from the "what" to the "how".

AI & Future Workflows

AI Optimist: Embrace AI tools to supercharge your team's workflow-from rapid UI prototyping to generative content creation. You don't just design for AI products; you design with AI tools.
About You
The essentials:

Experience: 10+ years of creative experience with a focus on digital, interactive, or product design. At least 3+ years in a leadership role managing multidisciplinary teams.
Deep UX/UI Fluency: You have a portfolio that demonstrates deep expertise in user experience and interface design. Product design experience is a significant plus.
Retail/Tech Pedigree: Experience working with major tech clients or launching products in retail environments is highly preferred. You understand the "shopper journey" and how to interrupt it.
Maker Mindset: You are hands-on. You can jump into Figma or Principle when needed, not just to fix, but to demonstrate an idea.
Tech-Savvy: A strong understanding of hardware capabilities, software constraints, and the opportunities within the Android ecosystem.

Key Performance Indicators (KPIs)

Innovation: Successfully launching new demo formats that increase dwell time and engagement in retail.
Craft Quality: delivering work that is recognized internally and externally as "Google Grade"-clear, human, and useful.

Client Trust: Becoming the "first call" for client partners when facing a new product launch challenge.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company's then-current RTO policy, which is subject to change from time to time.

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What We Offer

Benefits

Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
Generous PTO and 15 company-wide holidays
401k with company contribution
Paid parental leave
Work-life balance with an emphasis on personal well-being
Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company's then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate's sex or any other protected status.

Salary Range:

$160,000-$190,000 USD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato's AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with-the world around us.

About the Company

Monks

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