Best Practices, Communication Skills, Creative Brief, Creative Services, Cross-Functional, Detail Oriented, Documentation, Leadership, Marketing, Microsoft Office, Microsoft PowerPoint, Multitasking, Operational Support, Operations Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project Execution, Project Management Software, Project Tracking, Project/Program Management, Retail, Retail Channel, Sales, Sales Management, Sales Strategy, Standard Operating Procedures (SOP), Standup Meetings, Team Player, Time Management, Writing Skills
Title: Creative Operations Specialist
Location: 641 E Boughton Rd, Suite 100, Bolingbrook, IL 60440 (Hybrid role)
Duration: 06+ months with possibility of extension
Shift: Day Shift | 08:00 AM 05:00 PM
Job Summary:
- The Creative Operations Specialist, Media Creative plays a critical role in supporting the day-to-day operational excellence of the Media Creative team.
- This role partners closely with the Creative Operations Manager to ensure creative projects are efficiently briefed, planned, tracked, and delivered on time across paid and retail media channels.
- This individual is highly organized, detail-oriented, and collaborative serving as a key connector between Creative, Sales, Account Management, Production, and external partners.
- The Specialist helps translate business needs into clear, actionable workflows, supports intake and briefing processes, manages timelines and tracking, and ensures consistent communication throughout the creative lifecycle.
- By maintaining strong operational rigor and proactive communication, the Creative Operations Specialist helps enable the creative team to focus on producing best-in-class, brand-forward creative that drives performance and delivers value for brand partners.
Principal duties & responsibilities:
Creative Operations & Project Execution:
- Support end-to-end creative operations across Media Creative projects, including intake, briefing, timelines, resourcing support, and delivery tracking.
- Assist with the creative intake and briefing process by gathering required information, reviewing submissions for completeness, and flagging gaps or risks to the Creative Operations Manager.
- Build, maintain, and update detailed project timelines, status documents, and tracking reports to ensure milestones are clearly defined and met.
- Orchestrate day-to-day project activities, ensuring tasks move efficiently through each stage of the creative workflow.
Workflow, Communication & Coordination:
- Coordinate communication between internal Creative teams, cross-functional partners, and agency or freelance resources to support a smooth, frictionless process.
- Organize, schedule, and support internal status meetings, standups, and reviews; capture notes, action items, and follow-ups.
- Communicate creative best practices, requirements, and guidelines to partners as directed, helping reinforce consistency and quality across deliverables.
- Escalate potential risks, timeline challenges, or resourcing conflicts early to the Creative Operations Manager .
Tools, Systems & Reporting:
- Maintain accurate project tracking within creative operations tools (e.g., Workfront, Monday.com, Microsoft Office).
- Support the ongoing improvement of workflows, templates, and SOPs in partnership with Creative Operations leadership.
- Assist with organizing and maintaining creative documentation, process resources, and pitch or partner-facing materials.
Collaboration & Team Support:
- Partner closely with Creative, Production, and Design teams to ensure projects are scoped and supported appropriately.
- Work with Strategy, Sales and Account Management teams to support brand partnerships through coordination of materials, timelines, and expectations.
- Contribute to a positive, collaborative, and solution-oriented team environment.
Job requirements:
- Bachelor's degree in Marketing, Design, Project Management, Business, or a related field, or equivalent experience.
- 2 4+ years of experience in creative operations, project management, trafficking, or creative services.
- Experience working with creative, design, or marketing teams; agency or retail media experience is a plus.
- Familiarity with digital creative development across channels such as social, video, onsite, and offsite media preferred.
- Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
- Clear, effective written and verbal communication skills with a collaborative mindset.
- Proficiency in project management and collaboration tools (e.g., Workfront, Monday.com, Figma, Microsoft Office, PowerPoint).
- Detail-oriented, proactive problem solver who remains calm and organized in a fast-paced environment.
- Passion for creative excellence, operational rigor, and supporting high-performing creative teams.
Working conditions:
- Normal office conditions/hybrid
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Compu-Vision Consulting Inc.