Creative Operations Manager

Location: Salt Lake City, UT  Department: Marketing & Creative  Reports To: Creative Marketing Director

Grand America Hotels & Resorts is seeking a highly organized and collaborative Creative Operations Manager to serve as the operational backbone of our in-house creative team. Based at The Grand America Hotel in Salt Lake City, this role is responsible for building and maintaining the systems, workflows, and processes that allow our creative team to produce exceptional brand-aligned work across our portfolio of properties — efficiently and at scale.

This is a manager-level role for a detail-oriented professional who thrives at the intersection of creative and operations — someone who understands how great creative work gets made and is passionate about removing friction from the process. The ideal candidate brings a collaborative spirit, a systems mindset, and a deep respect for the craft of brand storytelling.

Responsibilities:

Workflow & Project Management

• Own and manage the end-to-end creative project intake process, ensuring all requests are properly briefed, scoped, prioritized, and tracked from kickoff through delivery.
• Build and maintain a master production calendar across all active projects for the portfolio, coordinating timelines with stakeholders in Marketing, Property Operations, F&B, Sales, and Events.
• Facilitate weekly creative team stand-ups and project reviews to assess workload, resolve bottlenecks, and keep priorities aligned.
• Partner with the Creative Marketing Director to triage incoming requests, manage capacity, and make resourcing decisions in real time.
• Ensure all projects are delivered on time, on brand, and on budget — escalating risks proactively when timelines or scope are in jeopardy.

Team Operations & Resource Planning

• Manage the team's project management platform (Asana), maintaining accurate task ownership, deadlines, and status across all active work.
• Develop and refine creative intake forms, project brief templates, and approval workflows to improve consistency and reduce revision cycles.
• Track team capacity and flag potential bandwidth conflicts; assist in identifying when freelance or agency support is needed.
• Coordinate onboarding of external vendors, freelancers, and agency partners — managing contracts, deliverables, and invoicing in partnership with Finance.
• Support the Creative Marketing Director in staff scheduling, time tracking, and workload distribution across in-house designers, photographers, and video producers.

Asset & Brand Management

• Serve as the primary steward of the team's digital asset management system (Brandfolder), ensuring all creative files, photography, and brand assets are properly organized, versioned, and accessible to stakeholders.
• Maintain and enforce brand standards documentation across the portfolio, working with the Creative Marketing Director to update brand guidelines as the portfolio evolves.
• Oversee the organized archiving of completed project files, ensuring the creative library is current, searchable, and compliant with internal retention policies.
• Manage the team's print and production vendor relationships, obtaining estimates, reviewing proofs, and coordinating delivery schedules for collateral, signage, and packaging.

Cross-Functional Collaboration & Stakeholder Communication

• Act as the primary point of contact for all creative service requests from internal partners across the Grand America Hotels & Resorts portfolio, including properties at Sun Valley Resort, Snowbasin Resort, The Westgate Hotel, and Little America.
• Set and manage stakeholder expectations around timelines, deliverables, and creative capacity with professionalism and clarity.
• Build and maintain strong working relationships with Marketing, Sales, Events, F&B, and Property Operations teams to ensure creative output is strategically aligned with business priorities.
• Communicate project status updates proactively to requesting departments; serve as the operational bridge between creative and business stakeholders.

Qualifications:

Required

• 3–5 years of experience in creative operations, project management, or creative traffic/production management, preferably within a hospitality, luxury brand, or multi-property environment.
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• Proficiency with project management tools such as Asana, Monday.com, Wrike, or equivalent platforms.
• Experience with digital asset management systems and file management best practices.
• Exceptional organizational skills and meticulous attention to detail.
• Strong interpersonal and written communication skills; able to work collaboratively with both creative and non-creative stakeholders.
• Comfort navigating ambiguity and adapting to shifting priorities with a solutions-oriented mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Preferred

• Experience working in or alongside an in-house creative studio or agency environment.
• Familiarity with Adobe Creative Cloud applications (InDesign, Photoshop, Illustrator) and an understanding of design and production workflows.
• Experience managing print production, vendor relationships, and procurement processes.
• Background in luxury hospitality, resort management, or multi-property brand environments a plus.
• Bachelor's degree in Marketing, Communications, Business, Design, or a related field.

Benefits:

Grand America Hotels & Resorts is proud to offer a comprehensive benefits package for full-time team members, including:

• Medical, dental, vision, and life insurance — effective after 60 days
• Paid floating holidays and sick pay
• Competitive compensation
• Exclusive hotel discounts across all Grand America Hotels & Resorts properties
• $2 employee meals at our on-property employee café
• Professional development opportunities and career growth within a world-class portfolio

Grand America Hotels & Resorts is committed to promoting equality, diversity, and inclusion in hiring, training, and career advancement. We believe that people are at the center of everything we do — from caring for our team members and guests to serving the communities where we live. Building a culture that is respectful, collaborative, and welcoming is who we are. Grand America Hotels & Resorts is an Equal Opportunity Employer.