Credential Counselor

INCCRRA (Illinois Network Child Care Resource and Referral Agency) is excited to be able to grow our team! Our vision, mission and values are to provide quality care and education that creates a lifetime of equitable opportunities for all children. 

SUMMARY

Responsible for new and renewal credential application receiving, processing, making determinations, counseling, and communication with applicants. Apply skills and extensive knowledge of credential requirements in making determinations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes Credential applications, reviews credential application materials, enters applicable information into DTP including accurate and detailed case notes. Requests additional information as needed.
• Provides excellence in customer service/accurate communication skills. Answers questions in timely manner and documents accordingly.
• Determine program eligibility and meet department accuracy expectations.
• Works in partnership with team members in making credential determinations/reviewing complex applications with Senior Specialist.
• Suggest more efficient processes to Senior Specialist.
• Performs other duties/responsibilities as assigned.

SUPERVISORY DUTIES

No supervisory responsibilities or duties.

SUPERVISION RECEIVED

Supervision several times per week with only moderate deviation from "routine".

Give an example of when and how this job may be required to develop alternative methods or variations in approaches to deal with unusual circumstances in the work.

• There are times during the year, usually depending on the caseload, that duties may be paused to concentrate maximum efforts to ensure deliverables/outcomes are met.
• Example: If a need for staff training arises to increase knowledge to award credentials through multiple methods, processing may cease to concentrate on this aspect. This brief pause in work will benefit the unit with shared understanding and new methods to award credentials more efficiently.

KNOWLEDGE REQUIRED BY THE POSITION

An individual in this position is expected to learn and complete all assigned tasks within the designated program. An individual in this position is expected to complete all tasks with accuracy, as set within the Department. An individual in this position will need basic computer knowledge, strong organizational skills, excellent oral and written communication skills, and the ability to multi-task.

EDUCATION and/or EXPERIENCE

Completion of 4-years of high school and 3 years of experience. Preferred: two years of college and/or an associate degree.

EQUIPMENT/SOFTWARE REQUIRED

Operating systems include/but not limited to: Communication systems such as regular use of Email, Phone, Microsoft Teams, Phones, scanners, Microsoft Office software; Specific training on INCCRRA's Data Tracking Program

LANGUAGE SKILLS

Must be able to speak, read and write English fluently. Spanish speaking and writing preferred.

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. The employee will work a telework (hybrid) schedule and will work a set number of days in a designated physical office.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions. Office environment has moderate temperature and noise levels.

**We are actively recruiting for this role and will not wait for the closing date of this posting before interviewing or identifying a candidate in which to make an offer to. Therefore, the posting may close prior to the date listed.