Credit and Collections Coordinator
Location: Irvine, California
About Our Client:
Our client has built a high-trust, people-first culture driven by real employee feedback and a commitment to innovation, collaboration, and performance. Known for fostering an environment where employees feel valued, supported, and empowered to grow, the organization continues to set itself apart as an employer of choice. Working here means joining a team of top technical professionals bringing cutting-edge products to the forefrontoffering driven individuals the opportunity to make a meaningful impact every day.
Key Responsibilities:- Contacting and/or being contacted by customers to resolve credit and collection issues while maintaining positive relationships.
- Telephoning and/or sending form letters during initial collection efforts for delinquent accounts.
- Reviewing orders and checking current account statuses to determine credit availability and to decide whether to release or hold orders.
- Accepting payments or setting up payment schedules with customers.
- Documenting all customer inquiries to ensure accurate credit data.
- Investigating duplication claims to resolve discrepancies.
- Generating and submitting periodic reports related to collection activities as assigned by supervisors.
- Researching lost or misapplied payments and initiating refunds for overpayments.
- Assisting in resolving various customer issues such as non-receipt of products, price discrepancies, and return inquiries.
Qualifications: - Excellent communication and interpersonal skills for effective customer engagement.
- Strong attention to detail and organizational abilities.
- Ability to analyze account data and prioritize collection actions.
- Experience with collection tools or payment processing software.
- Background in a healthcare, medical device, or similar industry.
- Knowledge of accounts receivable management best practices.
- Proficiency in basic accounting or accounts receivable processes.
- Prior experience in credit, collections, or accounts receivable roles preferred.
- High school diploma required; additional financial or business training a plus.
- NO C2C CANDIDATES
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company