Credit and Collections Manager

LHH Recruitment Solutions has partnered with a reputable company based in Iselin, NJ. Our client is seeking an experienced and hands-on Credit & Collections Manager for a contract-to-hire opportunity. This role is ideal for a proven leader who can quickly step into an established environment, provide immediate support to the credit and collections function, and successfully transition into a long-term leadership position.

Reporting into senior finance leadership, this individual will oversee credit risk, collections, accounts receivable operations, cash flow optimization, and team management while helping maintain continuity during an upcoming retirement transition. The organization is also preparing for a Microsoft Dynamics 365 implementation, making this an exciting opportunity for someone with strong process improvement and ERP experience.

The successful candidate will be a confident communicator, strong decision maker, and hands-on manager capable of leading a team while actively participating in day-to-day collection and credit activities.

Credit & Collections Manager

Contract-to-Hire Opportunity

Compensation: $45-55/hr - $100,000 - $110,000 (Conversion Salary) + Bonus Eligibility Upon Permanent Hire

Schedule: Hybrid | 2 Days In Office (Tues/Wed) | 3 Days Remote

Location: Iselin, NJ

Key Responsibilities

Credit & Collections Operations

• Manage assigned accounts receivable portfolios and oversee collection activities across the team.
• Monitor aging reports and proactively address delinquent and high-risk accounts.
• Drive collection efforts through customer outreach via phone and email.
• Place customer orders on hold when credit exposure exceeds acceptable risk levels.
• Maintain detailed documentation of collection efforts and customer communications.
• Partner with sales teams regarding overdue accounts and collection strategies.
• Recommend reserve adjustments, write-offs, and bad debt provisions.
• Prepare monthly reporting on aging trends, collection performance, and high-risk accounts.
• Manage deductions, disputes, short pays, chargebacks, and rebate-related issues.
• Identify opportunities to improve cash collections and reduce DSO.

Credit Risk Analysis

• Review financial statements and assess customer creditworthiness.
• Evaluate balance sheets, income statements, cash flow statements, and annual reports.
• Analyze credit bureau data and recommend credit limit adjustments.
• Assess risk exposure for new and existing customers.
• Support decision making for large national and strategic accounts.

Leadership & Team Development

• Directly manage a team of seven employees, including collections professionals.
• Provide coaching, mentoring, and performance management.
• Conduct regular one-on-one meetings and account review sessions.
• Resolve escalated customer and internal issues.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support employee development and succession planning initiatives.

Cross-Functional Collaboration

• Partner closely with Sales, Customer Service, Accounting, Finance, Operations, Logistics, Rebates, and Executive Leadership.
• Communicate customer risk, delinquency concerns, and collection strategies across departments.
• Provide audit support and ensure proper documentation of AR activities.
• Participate in ongoing business process improvement initiatives.

Systems & Reporting

• Support the transition and ongoing enhancement of Microsoft Dynamics 365.
• Assist with ERP upgrades, integrations, and reporting improvements.
• Develop and analyze KPIs related to collections effectiveness, customer risk, bad debt, and DSO.
• Utilize Excel and reporting tools to identify trends and support decision making.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• 10+ years of experience in Credit, Collections, and Accounts Receivable.
• Prior supervisory or management experience required.
• Strong background in deductions management, dispute resolution, rebates, and customer account reconciliation.
• Demonstrated success reducing DSO and improving collection performance.
• Experience within medium to large corporate environments.
• Ability to make independent decisions regarding customer credit risk.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving abilities.

Preferred Qualifications

• Experience with Microsoft Dynamics 365 (D365).
• Experience supporting ERP implementations, conversions, or system upgrades.
• Background working with large national accounts and enterprise-level customers.
• Experience supporting audits and compliance initiatives.

Technical Skills

• Advanced Excel skills including:

• Pivot Tables

• VLOOKUP/XLOOKUP

• Formula Development

• Reporting & Data Analysis

• Microsoft Dynamics 365

• Oracle

• Salesforce

• Business Intelligence & Reporting Tools

• ERP & Accounts Receivable Systems

Ideal Candidate

• Hands-on manager who can step in quickly and make an immediate impact.
• Strong collections background with experience improving DSO.
• Proven leader with experience managing teams and driving results.
• Comfortable partnering with executives and cross-functional business leaders.
• Stable work history with demonstrated progression and success in credit and collections leadership.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $45.00 to $55.00 per hour

Search managed by: Cassandra Coakley

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.