JOB TITLE: Credit and Collections Specialist I
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
Sick Time- 5 days
Vacation Time- Earn up to 2-weeks on your first year of employment
Paid and Floating Holidays
Premium FREE Medical and Dental coverage options
Vision Insurance
401(k) with company matching
Life Insurance
Discounts on Tires and Wheels
Opportunity for advancement
WE WANT TO HEAR FROM YOU IF YOU
Pride yourself in providing excellent customer service
Have proven time management mastery
Have the ability to work independently and in a team
Pride yourself on solving problems efficiently
ESSENTIAL RESPONSIBILITES:
Review weekly aging and identify the following:
COD accounts in need of payment and/or reconciliation
Terms accounts requiring payment and/or reconciliation
Accounts rolling into 30 + past due
Slow-paying account and changes in payment trends/red flags
Payment plans or special arrangements to ensure time payment, and flag defaults
Complete account reconciliation in timely manner
Review and discuss concern accounts with Specialist II and/or Manager
Assist with monitoring Soft Hold Orders and ensure timely resolution
Ability to analyze and make sound judgement in the company's best interest, while maintaining customer relationships
Communicate delays or order holds with Warehouse and Sales Reps
Identify cause of hold and suggest action plans to prevent recurrences
Clearly document all internal and external communication in NetSuite, including weekly summaries, and detailed aging reports
Maintain clear, professional verbal and written communication with customers and sales reps regarding account status and overdue balances
Conduct collection calls with focus on maintaining and improving customer relationships
Provide excellent customer service to internal teams and external customers
Respond promptly to calls, emails, MS Teams, and FreshChat message
Processes request for invoice copies, statements, refunds, and signed proof of delivery in a timely manner
Support additional tasks and special projects as assigned
REQUIRED QUALIFICATIONS AND SKILLS:
1 - 2 years of experience in Accounts Receivable, credit function and customer service, or related role
Preferred industry background: Tire/wheels, Auto Parts, Manufacturing, or Distribution
Bilingual preferred (English/Spanish)
Proficient in Excel (including VLOOKUP), MS Office, Outlook, Word, MS Teams, FreshChat
Strong analytical, written and verbal communication, and negotiation skill
Ability to work in a fast-paced environment and effectively multitask
Experience handling high-volume calls
Experience with ERP Systems (NetSuite a plus)
| Location | Gardena, CA |