JOB TITLE: Credit and Collections Supervisor- Jacksonville, FL
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
Sick Time- 5 days
Vacation Time- Earn up to 2-weeks on your first year of employment
Paid and Floating Holidays
Premium FREE Medical and Dental coverage options
Vision Insurance
401(k) with company matching
Life Insurance
Discounts on Tires and Wheels
Opportunity for advancement
WE WANT TO HEAR FROM YOU IF YOU
Pride yourself in providing excellent customer service
Have proven time management mastery
Have the ability to work independently and in a team
Pride yourself on solving problems efficiently
ESSENTIAL RESPONSIBILITIES:
Supervises and coordinates daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelines
Exercises independent judgement in reviewing and resolving Soft Hold Orders to ensure timely review, escalation, and prompt resolution
Ensures timely and accurate communication of credit holds and releases to Sales and Operations
Reviews weekly aging reports and directs appropriate collection strategies based on account status, risk level, and customer history
Evaluates payment plans and special arrangements to ensure compliance with credit policies, escalating exceptions as appropriate
Proactively identifies high‑risk or deteriorating accounts and provides recommendations to management regarding credit risk mitigation.
Partners with Sales and Operations to balance credit risk while supporting revenue growth
Ensures all internal and external credit-related communications are clearly documented in NetSuite
Monitors statement processing and collection workflow efficiency, identifying opportunities for improvements that increase efficiency and effectiveness.
Prepares and reviews files for third-party collection agency assignment and monitors progress toward resolution
Provides coaching, training, and performance feedback to team members
Plans and adjusts team schedules and workload distribution based on business needs and priorities
Participates in performance review processes and provides recommendations regarding, hiring, promotion, disciplinary action, and termination, with final authority retained by management
Analyzes and prepares monthly reports on credit exposure, delinquency trends, and DSO performance, highlighting key insights and recommendations
Participates in process improvement initiatives and internal audits recommending enhancements where appropriate
Serves as a supervisory-level point of escalation for internal team members and external customers, ensuring timely issue resolution and high‑quality service
REQUIRED QUALIFICATIONS AND SKILLS:
5+ years' experience in Accounts Receivable, credit and collections, or related role
2+ years supervisory or team lead experience preferred
Bilingual (English/ Spanish) preferred
Strong understanding of credit risk assessment and financial statement analysis
Experience in corporate collections with large customer base
Proficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, Twist
Experience with ERP systems (NetSuite preferred)
Preferred industry experience in tire/wheels, auto parts, manufacturing, distribution
Strong analytical, communication, and negotiation skills