Credit and Collections

Senior Credit & Collections Specialist

We are seeking a Senior Credit & Collections Specialist to manage credit and collections activities for a portfolio of our largest customers while supporting overall financial performance. This individual will play a critical role in maintaining strong customer relationships while ensuring timely payment, data accuracy, and revenue flow.

The ideal candidate is professional, detail-oriented, and highly communicative, with the ability to work both independently and collaboratively.

Key Responsibilities

• Manage and review open accounts to drive collection efforts
• Handle inbound calls and emails while initiating outbound communication to collect outstanding balances
• Maintain and enhance customer relationships through professional and effective communication
• Submit and track invoices through customer portals, ensuring timely acceptance for payment
• Maintain and manage customer portal access for collections
• Research and resolve deductions, discrepancies, and payment issues with customers
• Process credit card payments and monitor payment activity
• Ensure accurate customer account data, including billing details and payment terms
• Reconcile outstanding balances and resolve misapplied cash
• Prepare and maintain detailed collection reports and account notes/history
• Collaborate cross-functionally with internal teams to resolve issues and improve processes
• Support trade credit insurance efforts for new and existing customers
• Exercise judgment regarding escalations (e.g., service interruptions, repossession, or foreclosure where applicable)
• Maintain and update customer master data records

Qualifications

Required:

• Associate degree or equivalent work experience
• 3-5 years of experience in Accounts Receivable, credit, or collections

Preferred:

• Strong analytical and problem-solving skills with a focus on accuracy and continuous improvement
• Ability to research across multiple systems and develop effective solutions
• Excellent organizational and time management skills
• Strong written and verbal communication, interpersonal, and negotiation skills
• Ability to work independently and within a team environment
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

What We're Looking For

• A proactive, solutions-oriented mindset
• Ability to manage high-volume accounts while maintaining attention to detail
• Strong relationship-building skills with both internal teams and external customers
• A sense of urgency and accountability in driving collections and resolving issues

Pay Details: $25.00 to $32.00 per hour

Search managed by: Elena Platt

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.