The Credit and Lending Specialist will help manage the loan process (origination, underwriting, collections (3rd party), etc.) while aligning the company to make consumer loans for semi-trucks within corporate and legal guidelines. This position is a performance based, hands-on, customer-focus role that is responsible for following the company’s underwriting and collection practices. The Specialist is responsible for actively contributing to all performance goals and metrics as defined by management. This position requires strong attention to detail, the ability to multitask, resolve customer issues, and communicate effectively. Job responsibilities are expected to be completed in a manner that complies with all applicable federal and state regulations and adheres to company policies, procedures, and practices. Key Responsibilities / Essential Job Functions •Build and maintain professional customer relationships •Conduct customer interviews during the underwriting process •Follow established underwriting guidelines •Analyze credit reports and other credit information •Prepare and review loan documentation for accuracy and completeness •Ensure all lending procedures comply with applicable legal and regulatory requirements •Resolve customer delinquency and payment issues •Process and monitor customer payments •Minimize losses through effective account management and collection practices •Coordinate and monitor repossession activities •Perform skip-tracing activities as needed •Assist with bankruptcy-related accounts in accordance with company procedures •Monitor and process customer payments •Work with third-party repossession companies •Assist with title and lien process, including title transfers, lien recordings, lien releases, and resolution of title-related issues •Maintain knowledge of applicable state and federal lending and collection requirements •Strong time-management and organizational skills Required Education, Skills & Abilities •3+ years of experience in commercial lending, consumer lending, underwriting, credit, or collections, preferably in the subprime lending industry •Effective communication, negotiation, customer service, and problem-solving skills •Ability to interact with customers in a professional, tactful, and respectful manner •Extremely detail-oriented and organized •Strong analytical, interpersonal, verbal, and written communication skills •Strong critical-thinking skills with the ability to identify and solve problems •Ability to work a flexible schedule as business needs require •Bilingual (English/Spanish) preferred •Degree preferred, but not required •Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. |
| Location | Westlake, Ohio |
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