Job Summary: This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the banks and client needs. Required Qualifications:
At least 1 year of customer service experience.
Excellent verbal and written communication skills.
Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
Commitment to exceptional customer service, including the ability to be empathetic and meet client needs.
Proficient in dealing with customers issues in both a routine and complex environment.
Demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients.
Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making .
Desired Qualifications:
College degree or commensurate work experience preferred.
Credit Assistance and collections experience.
Inbound/Outbound call center experience.
Banking/financial services experience.
Knowledge of banking operations.
Nice-to-have skills:
College degree or commensurate work experience preferred.
Credit Assistance and collections experience.
Inbound/Outbound call center experience.
Banking/financial services experience.
Knowledge of banking operations.
Skills
Active Listening
Attention to Detail
Client Solutions Advisory
Oral Communications
Account Management
Adaptability
Collaboration
Data Collection and Entry
Interpret Relevant Laws, Rules, and Regulation
Numbers & Facts
Location
Kennesaw, GA
Salary
$24 Per Hour
Skills
Banking Operationsunmatched
Banking Servicesunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Consumer Loansunmatched
Credit and Collectionsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Collectionunmatched
Data Entryunmatched
Detail Orientedunmatched
Financial Servicesunmatched
Inbound Call Centersunmatched
Interpret Regulationsunmatched
Job Requisition Postingunmatched
Negotiation Skillsunmatched
Outbound Call Centersunmatched
Past Due Accountsunmatched
Persuasion Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Regulationsunmatched
Resolve Customer Issuesunmatched
Riskunmatched
Sales Managementunmatched
Writing Skillsunmatched
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