Credit & Collection Analyst

Company: Flow Control Group

About Us:

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands-each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.

At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.

Visit our website: https://flowcontrolgroup.com/

Key Responsibilities:

• Manage an assigned portfolio of customer accounts and perform collection activities to reduce delinquency.
• Proactively contact customers via phone and email to secure payment and resolve outstanding balances.
• Investigate past due invoices, payment delays, disputes, deductions, and short payments.
• Maintain accurate documentation of customer interactions and collection activities within Prophet 21 (P21).
• Follow established escalation procedures for delinquent accounts, payment defaults, and disputed invoices.
• Review customer payment history and assist with credit risk assessments and credit hold decisions.
• Collaborate with Sales, Customer Service, Billing, Cash Application, and Portal Billing teams to resolve issues impacting payment.
• Support departmental initiatives focused on reducing DSO and improving aging performance.
• Build and maintain professional customer relationships while delivering exceptional service.
• Participate in portfolio reviews, reporting, and process improvement initiatives.

Qualifications:

• 3-5 years of B2B collections or accounts receivable experience.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with Prophet 21 (P21) or similar ERP systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Performance Expectations:

Success in this role is measured by:

• Cash collections performance
• Reduction of aged receivables
• Portfolio coverage and customer outreach activity
• Timely dispute resolution
• Quality and accuracy of account documentation
• Compliance with departmental policies and procedures

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Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether youre just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.