Credit & Collection Analyst

Key Responsibilities:• Manage an assigned portfolio of customer accounts and perform collection activities to reduce delinquency. • Proactively contact customers via phone and email to secure payment and resolve outstanding balances. • Investigate past due invoices, payment delays, disputes, deductions, and short payments. • Maintain accurate documentation of customer interactions and collection activities within Prophet 21 (P21). • Follow established escalation procedures for delinquent accounts, payment defaults, and disputed invoices. • Review customer payment history and assist with credit risk assessments and credit hold decisions. • Collaborate with Sales, Customer Service, Billing, Cash Application, and Portal Billing teams to resolve issues impacting payment. • Support departmental initiatives focused on reducing DSO and improving aging performance. • Build and maintain professional customer relationships while delivering exceptional service. • Participate in portfolio reviews, reporting, and process improvement initiatives.Qualifications:• 3-5 years of B2B collections or accounts receivable experience. • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills. • Proficiency in Microsoft Excel and Microsoft Office applications. • Experience with Prophet 21 (P21) or similar ERP systems preferred. • Ability to manage multiple priorities in a fast-paced environment.Performance Expectations:Success in this role is measured by:• Cash collections performance • Reduction of aged receivables • Portfolio coverage and customer outreach activity • Timely dispute resolution • Quality and accuracy of account documentation • Compliance with departmental policies and procedures