Job Description:
As a Credit and Collections Specialist, you will serve as a vital resource for Boston College students and alumni, helping them navigate the complexities of paying for their college education as well as loan repayment with empathy and professional expertise.
Responsible for credit and collection activity on current students, including providing Boston College students and their families with information and guidance on various options for resolving their student accounts. Responsible for a designated population of full and part-time undergraduate and graduate students; and performance of all caseload work, including but not limited to applying holds, deferments, initiating payment plans with families, and all necessary collection activity for past due tuition accounts.
Alumni responsibilities include pursuing and collecting delinquent institutional and Federal loan accounts. Responsible for analyzing a borrower's situation, exercising professional judgment, and then providing solutions within the confines of the regulations governing each loan fund.
Exercises sound decision making ability when reviewing special circumstances. Shares knowledge with other Student Services' teams. Ensures confidentiality and sensitivity in all customer interactions.
Full-Time Equivalent Hiring Range: $53,850 to $67,300; salary commensurate with relevant experience.