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Credit & Collection Specialist

Atrium

Clearwater, FL

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JOB DETAILS
SALARY
$20–$21.79 Per Hour
SKILLS
Accounts Receivable, Analysis Skills, Artificial Intelligence (AI), Brand Strategy, Business Operations, Business Skills, Communication Skills, Corporate Policies, Cosmetology, Credit and Collections, Cross-Functional, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Finance, Financial Trend Analysis, Follow Through, Genetics, Inside Sales, Interviewing Skills, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Past Due Accounts, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Reconciliation, Risk Management, SAP, Short Messaging Service (SMS), Strategic Accounts, Team Player, Time Management, Trend Analysis, Writing Skills
LOCATION
Clearwater, FL
POSTED
1 day ago
Client Overview:
Our client is a leading beauty supply and salon distribution organization supporting top professional brands and strategic accounts. They are looking to add a Credit & Collection Specialist to their team.

Salary/Hourly Rate:
$20/hr - $21.79/hr

Position Overview:
The Credit & Collection Specialist is responsible for managing credit and collections activities for a portfolio of strategic and sensitive customer accounts. This role reviews and prioritizes incoming cases, analyzes accounts receivable balances, monitors account trends, and researches and resolves customer disputes promptly while ensuring compliance with company policies and procedures. The role requires strong analytical capability, sound judgment, and the ability to handle complex situations with professionalism, tact, and diplomacy. The Credit & Collection Specialist also builds and maintains strong working relationships with both external customers and internal cross-functional partners to support effective issue resolution and minimize risk to the business.

Responsibilities of the Credit & Collection Specialist:
  • Review, prioritize, and analyze assigned cases to meet productivity and completion goals.
  • Manage credit and collections activities for assigned strategic and sensitive customer accounts.
  • Analyze accounts receivable balances and monitor account status, aging, and payment trends.
  • Research, reconcile, and resolve claims, disputes, and account discrepancies promptly.
  • Partner with Customer Care, Pricing, Traffic, Sales, and other internal teams to resolve issues leading to case creation.
  • Support efforts to reduce bad debt exposure and minimize write-offs.
  • Prepare customer-specific reports, analyses, and ad hoc projects as requested.
  • Participate in account review meetings and provide status updates and recommendations.
  • Investigate and assist with escalated account challenges and sensitive customer situations.
  • Serve as backup support for other Credit & Collection Specialists as needed.
  • Maintain accurate documentation and follow company policies, procedures, and internal controls.
Required Experience/Skills for the Credit & Collection Specialist:
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills with strong attention to detail and follow-through.
  • Strong verbal and written communication skills.
  • Demonstrated ability to manage priorities, meet deadlines, and work independently in a fast-paced environment.
  • Ability to handle complex and sensitive situations with professionalism and diplomacy.
  • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
  • Solid business acumen and conceptual understanding of how credit and collections impact broader business operations.
Preferred Experience/Skills for the Credit & Collection Specialist:
  • Experience in credit, collections, accounts receivable, or a related finance function.
  • SAP experience.
Education Requirements:
  • Bachelor's degree or equivalent relevant work experience is required.
Benefits:
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
Job Wrapping ID: #LI-AJ3

About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 402103

About the Company

A

Atrium

Founded in 1995, Atrium is a global WBENC certified leader in Extended Workforce Management and Talent Solutions that partners with the world’s largest brands to reimagine how work gets done. Guided by our Applicant-Centric™ philosophy, we approach hiring from the perspective of the candidate. By getting to know you and listening to what truly motivates you, we build lasting relationships and find our applicants jobs they love.

COMPANY SIZE
250 to 500 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1995
WEBSITE
https://www.atriumglobal.com

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