The Credit & Collections Analyst will play a critical role in managing the administrative and financial steps needed to finalize the transaction between selling and buying franchisees in accordance with company policies and procedures. Responsibilities will focus on coordinating administrative tasks, collecting and verifying relevant data and documentation received from stakeholders, and assisting cross-functional teams to ensure a smooth and compliant transition.This position sits within our Atlanta based Global Support Center with an expectation to be onsite 80% of the time.RESPONSIBILITIESPrepare and update transfer documents and facilitate review by business partnersPull historical franchisee sales data to support settlement calculationsTrack transfer progress and ensure updated information is noted in databaseDisseminate transfer documents as neededPrepare preliminary and final settlement statementsFollow up with the cash team and project managers to ensure all required funds are deposited by the appropriate parties according to the final settlement statementMonitor transfer mailbox and schedule and support transfer-related meetings and communicationsWork with Franchise Services and other stakeholders to ensure transfer completionAct as a point of contact for settlement document related questions from franchisees and business partnersSeek and provide updates from/to business partners on transfer status and outstanding itemsPrepare standard reports or summaries to support management updates.Calculate transfer and settlement fees for legacy brandsEnsure all documents are properly filed and saved in accordance with company policyEscalate potential issues in a timely mannerAssist with ad hoc projects and analysis as requiredDevelop and maintain relationships with key stakeholders, and provide support as requiredIdentify and evaluate opportunities to improve processes through digitalization, centralization, or automationEDUCATION & EXPERIENCE QUALIFICATIONSMinimum: Associate or Bachelor's degree in Business, Operations, Business Administration or relatedMinimum: 0 – 3 years of total experiencePrior experience working in a global accounting support centerRestaurant franchising or hospitality experience preferred but not requiredREQUIRED KNOWLEDGE, SKILLS or ABILITIESDemonstrates a customer focused orientationStrong organizational and communication skillsAttention to detail and ability to manage multiple administrative tasks simultaneouslyExcellent verbal and written communication, active listening, and interpersonal skillsProficiency in Microsoft Office (Excel, Outlook, Word).Ability to work independently to meet assigned deadlines and make sound decisionsAbility to work in a dynamic, fast-paced, fast-growing company where adaptability is imperativePREFERRED KNOWLEDGE, SKILLS, OR ABILITIESExperience with Oracle or other major ERP systemsExposure to contracts, licensing, or operational systems#J-18808-Ljbffr