Job Summary:
**HYBRID SCHEDULE THAT WILL TRAVEL BETWEEN LOCAL OFFICES IN Littleton, Centennial, Englewood, Highlands Ranch, and Denver.**
Our Credit & Collections Analyst is responsible for collecting payments and setting up payment plans for those being monitored on our electronic monitoring and drug testing programs.
Duties/Responsibilities:
* Manage accounts receivable by establishing client financial obligations, processing payments, maintaining accurate account records, and ensuring timely payment updates.
* Collect program fees, coordinate payment plans and recurring payments.
* Manage delinquent accounts in compliance with company policies and FDCPA guidelines.
* Investigate and resolve billing discrepancies, payment issues, and client account concerns while maintaining collection performance standards.
* Provide professional customer service by handling financial discussions, resolving complaints, troubleshooting program and equipment issues, and communicating product, service, and policy information.
* Coordinate office scheduling and administrative operations while maintaining clear, consistent communication with staff and management regarding client accounts and service issues.
* Travel Required- up to 60%
Skills/Abilities:
* Strong communication and active listening skills
* Problem-solving and conflict resolution abilities
* Patience, empathy, and professionalism
* Basic computer and data entry skills
* Ability to multitask and manage time effectively
* Bilingual (Spanish- verbal/written communication) required
Education and Experience:
* High School Diploma or Equivalent
Physical Requirements (With or without reasonable accommodation):
* Sitting/Standing: over 70 %
* Fine Motor Movements: over 70 %
*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.