Collect assigned accounts, which may include Amada America, Inc. and Amada Capital Corporation finance contracts.
Use aggressive follow-up collection techniques to pursue and collect all collectable past due monies and determine all factors relating to the customer’s delinquency and/or holding of monies due Amada.
Work with various departments and managers to resolve disputes or conflicts to conclusion, such as invalid PO’s, invoicing errors, incorrect shipments, service errors, etc.
Report any account believed to be in financial difficulty and/or not currently capable of making their payments to Amada as they become due to the Supervisor or Manager.
Process and submit customer account adjustments such as sales tax adjustments, A/R refunds and Bad Debt write-offs.
Other activities as assigned by Credit management.
Release customer orders on hold for various Credit reasons.
Work with various departments and managers to resolve disputes or conflicts toconclusion.
Submit customer account adjustments such as sales tax adjustments, A/R refunds and Bad Debt write-offs.
REQUIREMENT
3+ or more years of experience
Microsoft Office programs at intermediate level – Excel and Word.
Previous experience using larger scale operating software for daily operations.
NON-ESSENTIAL FUNCTIONS:
Filing
Copying
Scanning
REPORTING RELATIONSHIP: Credit/Collections Supervisor or Manager
SUBORDINATE STAFF: None
KNOWLEDGE: Specific to applications used in the department.